Senior Manager of Workforce Strategy

A company is looking for a Senior Manager, Workforce Strategy.

Key Responsibilities

Own SLA outcomes end-to-end, ensuring stable and efficient performance

Monitor and troubleshoot staffing gaps and occupancy balance impacting SLA performance

Lead strategic initiatives and translate business priorities into workforce actions

Required Qualifications

8+ years of experience in workforce management, capacity planning, or operations leadership

Fluency in WFM fundamentals such as capacity planning and occupancy

Experience in leading teams or large-scale initiatives

Strong analytical skills and business acumen

Proven ability to build and develop high-performing teams