Assistant Front Office Manager

Description:

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our mission is to care for people so they can be their best!

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.

Salary Range: This is an Overtime Eligible Manager (OEM) position with an approximate take home pay between $52,000-$62,000 (based on 47.5 hours per week). Actual pay will be commensurate with experience.

Position Overview: The Assistant Front Office Manager will be focused on the Front Desk operations with oversight of the front office staff and the overall guest experience. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, assigning guest rooms, and responding to guest inquiries. This role also acts as a liaison to the guest's destination, providing recommendations, and general assistance. Additional responsibilities may include training, staff development and scheduling.

Job Functions & Responsibilities:

• Assist the Front Office Manager in efficiently managing the department according to the established team goals

• Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism

• Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner

• Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation

• Colleague training, developmentand performance management.

• Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers

• Assist in the scheduling, ensuring the department is adequately manned according to occupancy, service and costs

Qualifications:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

• Service oriented style with professional presentations skills

• At least 2 years progressive management experience within the Rooms Division of a hotel

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

Full Time Benefits:

• Medical/Dental/Vision Insurance

• Health Savings Plan and Flexible Savings Plan with Medical Coverage

• Colleague Discounted Room Rates

• 12 Complimentary Room Nights (based on availability)

• Paid Time Off

• 2 Floating Holidays

• 8 Paid Holidays

• Growth Opportunities

• Referral Bonus

• Recognition & Rewards

• Basic Life Insurance

• Sick Days

• Friends & Family Room Rates

• 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)

• Employee Stock Purchase Plan (5% discount)

• Complimentary Parking

• Complimentary Meal During Each Shift

• Employee Assistance Program (EAP)

• Hyatt Property Restaurant/Coffee Shop Discount

This application window is anticipated to be open at a maximum of 30 days from January 7, 2026 - February 7, 2026, or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit careers.hyatt.com to apply.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Primary Location: US-CO-Colorado Springs

Organization: Cheyenne Mountain Resort

Pay Basis: Biweekly

Job Level: Full-time

Job: Front Office

Req ID: COL004583

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.