General Manager - QSR - Growing Group! $55k + Bonus!

JOIN A GROWING GROUP! DUAL CONCEPT...GM WITH EQUITY...QSR IN ANN ARBOR!

Location: Ann Arbor

Compensation: $45k-$55k PLUS Incentives/bonus

***UNIQUE OPPORTUNITY TO HAVE AN OWNER/OPERATOR ROLE...UNLIMITED POTENTIAL!

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The General Manager is responsible for the overall leadership, performance, and profitability of the dual-branded store. T

his role ensures consistent delivery of exceptional customer experiences, high-quality food service, staff development, and operational excellence.

The GM is accountable for hitting sales goals, controlling labor and food costs, and maintaining a clean, safe, and compliant store environment.

Key Responsibilities:

1. Leadership & Staff Management

• Recruit, train, and retain a high-performing team

• Set weekly schedules and ensure coverage meets traffic patterns

• Lead daily pre-shift huddles and coach team members in real time

• Conduct regular performance reviews and manage corrective actions as needed

2. Sales & Revenue Growth

• Drive daily and weekly sales through upselling, suggestive selling, and promotional execution

• Implement in-store promotions, catering initiatives, and community partnerships

• Track KPIs including average transaction value, sales per labor hour, and conversion rates

3. Operations & Standards

• Oversee all store operations including prep, baking, register, and closeout procedures

• Maintain food quality, safety, and cleanliness in accordance with brand and local standards

• Ensure compliance with all health, safety, and labor regulations

4. Inventory & Cost Control

• Monitor inventory levels, place orders, and prevent waste or shortages

• Track food and labor costs, ensuring performance remains within budget

• Submit daily and weekly financial reports to ownership

5. Customer Service

• Set and model high standards for guest engagement and service recovery

• Handle customer complaints promptly and professionally

• Ensure the store environment is welcoming, clean, and efficiently run

6. Technology & Reporting

• Utilize POS and scheduling software for daily operations and performance tracking

• Maintain digital logs for maintenance, incidents, and team accountability

• Communicate clearly and regularly with ownership via reports and updates

7. Store Culture & Brand Representation

• Uphold brand standards and guidelines

• Foster a positive, inclusive, and team-oriented culture

• Act as the local face of the brand for events, marketing, and community engagement

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