Technical Service & Support Technician

Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.

Are you ready to be the lifeline behind cutting-edge security and surveillance technology across the nation? At EyeQ Monitoring, our Technical Service & Support Technicians (TSS Techs) are on the front lines of ensuring stability, uptime, and top-tier performance for customer-facing systems deployed coast to coast.

You'll be part of a fast-paced, nimble, and tech-driven environment - where every ticket resolved keeps our clients protected and our systems rock-solid.

This position is required to be in-office in Atlanta, GA.

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don't fit.

We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

We enjoy the journey.

We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.

What You'll Be Doing

• Provide technical support to on-site technicians and customers.
• Monitor and resolve system issues through Zoho ticketing.
• Configure and troubleshoot a wide range of hardware and systems, including :

Networking (PtP, PtMP, SonicWall firewalls, POE switches)

Requirements

What You'll Need

Soft Skills That Make You Stand Out