Service Support Specialist

Now Hiring for January 19th Start Date!

Summary

Create memorable moments of service that leave every customer feeling valued. As a Service Support Specialist youll be the voice of Jewelers Mutual supporting customers jewelers and agents across phone email chat and other channels. Youll handle inquiries policy updates and claims with accuracy empathy and efficiency aiming for first-contact resolution every time. Using multiple systems and screens youll balance speed with precision while meeting performance goals and exceeding customer this role youll embrace change grow professionally and help shine our reputation for exceptional service and care.

Why Jewelers Mutual :

Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.

Were dedicated to fostering growth through collaboration powered by bold thinking teamwork and the passion of our people.

Here youll :

• Move fast and embrace change
• Always look for better ways
• Grow thrive and help shape whats next

Join us and be part of a culture where you can make an impact while building your future.

What Youll Do :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Youll Bring :

What We Offer You :

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Department / Functional Area : Customer Care

Experience : years

Vacancy : 1