Desktop Support Manager

About Us :

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .

Work Locations : Berlin, CT ( 5 days Onsite)

Employment Type : Full Time

Max Salary : $7 0K to $80K

Job Description :

Summary The Deskside Support Manager performs advanced service repair Andor installation of computer products including system hardware parts management software printers and PCs The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact Additionally this role trains other employees on the team

Essential Functions

• Performs routine and advanced computer hardware and software installations maintenance tasks troubleshoots and repairs computer systems and peripheral equipment
• Primarily provides Tier 3 level support will provide Tier 1 and / or 2 level support as needed
• Escalates problems and issues to a higher level of support as needed This includes service that exceeds response time repair time lack of parts or any other issue that could impact customer satisfaction
• Processes timely and accurate information to ensure compliance with vendor warranty requirements
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
• Adheres to client policies and procedures while maintaining the integrity of the customers data
• Maintains and updates work order tickets in clients ITSM tool
• Coordinates across multiple departments vendors to provide support
• Represents LTIMindtree in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with the customer when responding to technical questions or requests for information
• Supports the Team Lead and / or Supervisor with reporting and responsibility coverage
• Trains other technicians
• Maintains regular attendance
• Other duties as assigned by management
• Required Education Knowledge and Experience
• Must have a high school diploma or equivalent College degree in a related field is preferred
• Associates degree or at least 3 years of technical or related experience
• Proficient in the troubleshooting and repair of various manufacturers laptops desktops printers and peripherals
• Working knowledge and handson experience supporting handheld devices andor mobile devices
• Knowledge of industry quality standards
• Abilities and Skills
• Strong verbal and written communication skills
• Ability to explain product material to a variety of audiences at all levels of the business
• Ability to work independently and as a member of a team
• Effective interpersonal skills
• Attention to detail excellent organizational skills and must possess solid customer service skills
• Maintain a professional dress code and general appearance
• Physical Mental Requirements and Work Environment
• Must be able to lift and carry at least 75 lbs
• Must be able to stand for long periods of time
• Must be able to walk for long distances
• Must be able to sit at a computer for long periods of time
• Must be able to work in a fastpaced environment
• Manual dexterity to use keyboard to input information
• Equipment Used
• Computer
• Phone
• Conditions of Employment
• Must pass background check
• Must pass preemployment drug test
• Must maintain required certification levels
• Must maintain valid drivers license
• Must have reliable vehicle and maintain proper insurance while employed

Qualifications Skills Preferred

Motivations Preferred

Benefits / perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”) :

Benefits and Perks :

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.