Job Description
- This job is 100% onsite in our Woodland Hills, CA office.
The Zenith Office Administrator is responsible for providing operational and customer service support within the Zenith Information Systems ecosystem. Request types can vary from office administrative duties, bookkeeping, payroll, and reporting queries. The role will partner heavily with Business Management firms by completing intake, triage, and fulfillment of requests to ensure they are completed in a timely manner.
Responsibilities :
Manage all daily office administrative duties, including but not limited to processing and coordination of mail, recording deposits, and office inventory.Provide exceptional payroll and operations support to account managers via phone and our Salesforce case management systemManage all incoming support calls, emails, and cases; triage issues as they arrive and route issues to tier 2 supportEngage and empathize with account managers to resolve issues and requests through completion while meeting SLAsComplete bill pay, deposit / payroll processing, monitoring client cash flow, bank reconciliations and month end closing requestsReport work related to preparing financial statements, supplementary reports, quarterly / annual payroll, and 1099 filingsSecondary activities will consist of interacting with bookkeeping for report creation on cash position, bill pay and client investingReview monthly / semi-annual general ledger and trial balances along with occasional record entries into the General LedgerTroubleshoots payroll and accounting issues while working closely with client accounting team to ensure clean and accurate books and ensure that tax deadlines (1099s, estimated payments) are met timelyQualifications :
High school diplomaMinimum 1 year of customer service or operations experience, preferably in financial services or accountingStrong technical aptitude and willingness to learnExcellent communication and problem-solving skillsAbility to thrive in a fast-paced, high-volume environment