Product Manager - Conversational AI Platform

Product Manager - Conversational AI Platform

Join us in revolutionizing enterprise customer service with our cutting-edge conversational AI platform that puts voice-first experiences at the center of customer automation. We're seeking a product manager who thrives in complex, technical environments and has a passion for AI-powered solutions. As our product manager, you'll be the strategic driver behind a sophisticated platform that combines advanced natural language understanding with seamless omnichannel deployment. You'll shape how enterprises deliver human-like customer experiences at scale, working at the intersection of AI innovation and real business impact.

What you'll do :

• Strategic Product Leadership
• Shape the vision : Define and communicate the product strategy and roadmap for our conversational AI platform.
• Drive market intelligence : Conduct competitive analysis and market research to identify opportunities and inform strategic decisions.
• Prioritize ruthlessly : Balance customer impact, business value, and technical feasibility to make data-driven product decisions.
• Align stakeholders : Partner with leadership to ensure product strategy drives business objectives.
• Multi-Team Orchestration (The Complex Part We Do Really Well)
• Coordinate product development across four specialized engineering teams, each with distinct technical domains :
• Orchestration team : Conversation flow engine, session management, and multi-intent handling.
• Integration team : API connectors, webhooks, and enterprise system integrations (CRM, CCaaS platforms).
• Reporting team : Real-time analytics, customer dashboards, and system observability.
• Channel gateway team : Voice, webchat, SMS, and emerging channel development.
• Your role involves managing complex interdependencies, synchronizing releases, and ensuring cohesive platform evolution across all teams.
• Customer-Centric Product Development
• Deep customer engagement : Conduct customer interviews, advisory sessions, and feedback analysis to uncover real business problems.
• Requirements translation : Convert customer pain points into detailed PRDs, user stories, and technical specifications.
• Validation & iteration : Work with customer success to understand adoption patterns and validate product-market fit.
• Cross-functional collaboration : Partner with sales, marketing, design, and customer success on go-to-market execution.
• Execution Excellence
• Agile coordination : Manage multiple JIRA boards while orchestrating feature releases across interdependent teams.
• Metrics-driven : Track adoption, usage, and satisfaction metrics to inform product decisions.
• Quality assurance : Lead user acceptance testing and coordinate platform releases.
• Technical debt management : Balance new feature development with platform stability and scalability.

What you bring :

Why this role is unique :

Ready to drive the next generation of conversational AI? We're looking for a product leader who can navigate technical complexity while maintaining focus on customer value and business impact.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary for this position is $106,087-$166,709, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.

The deadline to apply for this position is : 09 / 04 / 2025.

Location : USA, TX, Work-at-Home

Language Requirements : Time Type : Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.