A company is looking for an IT Support Specialist II to deliver technical support across a remote workforce.
Key Responsibilities
Serve as the L2 escalation point for complex technical issues and ensure timely resolution
Administer identity and access management systems, including Okta and Google Workspace
Support onboarding and offboarding processes, as well as contribute to IT projects and documentation
Required Qualifications
2-4 years of experience in IT support or a related customer support role
Understanding of IT hardware and software, including macOS, Okta, and Google Workspace
Ability to maintain confidentiality and understanding of HIPAA regulations is preferred
BS / BA in IT, Computer Science, or a relevant field, or relevant IT certifications
Customer-first mindset and ability to prioritize tasks effectively
IT Support Specialist • Akron, Ohio, United States
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