Medical Assistant (Home Health Agency)

The Lakes Home Care -

The Medical Assistant supports clinical and administrative operations of the Home Health Agency by assisting nurses, therapists, and physicians while ensuring quality patient care, regulatory compliance, and accurate documentation. This role requires professionalism, organization, and strong communication skills in both English and Spanish.

Key Responsibilities

Clinical Support:

• Assist RNs, LPNs, and therapists with patient coordination

• Take and record vital signs when permitted

• Prepare patients for skilled visits and procedures

• Perform basic clinical tasks within Florida scope of practice

• Maintain infection control and safety standards

• Ensure medical supplies are stocked and organized

• Support patient education as directed by clinical staff

Administrative Duties

• Schedule patient visits and coordinate clinician calendars

• Verify insurance, authorizations, and eligibility (Medicare / Medicaid / Managed Care)

• Maintain accurate Electronic Medical Records (EMR)

• Assist with intake, consents, and patient documentation

• Communicate with physicians’ offices for orders and signatures

• Handle phone calls professionally with patients, families, and providers

• Support compliance with HIPAA, AHCA, and Medicare guidelines

Qualifications:

• High School Diploma or GED (required)

• Graduate of an accredited Medical Assistant program (preferred)

• Medical Assistant Certification (CMA or RMA preferred)

• Bilingual: English & Spanish (required or strongly preferred)

• Knowledge of Medicare, Medicaid, and home health processes (preferred)

• Experience with EMR systems

Skills & Competencies:

• Excellent communication and customer service skills

• Strong attention to detail and documentation accuracy

• Ability to multitask in a fast-paced environment

• Professional, compassionate, and patient-focused

• Understanding of HIPAA and patient confidentiality

• Team-oriented with strong organizational skills

Compliance & Physical Requirements:

• Must follow all AHCA, Medicare, and agency compliance policies

• Ability to stand, walk, and assist patients as needed

• Background screening and drug test as required by Florida law