Implementation & Support Specialist

DealerFlex • Voorhees, NJ, United States

1 day ago

Job type

Full-time

Job description

Dealer Dispatch is a web and mobile platform developed by DealerFLEX to streamline dealership workflow, communication, and safety. We help automotive teams stay organized, accountable, and connected through technology that simplifies complex operations.

We are looking for an Implementation & Support Specialist to help onboard new dealerships, support users, and shape the foundation of our customer experience.

What You’ll Do

Guide new clients through the setup, configuration, and launch of Dealer Dispatch
Conduct training sessions and create quick reference guides for dealership staff
Manage support inquiries and troubleshoot common issues
Document onboarding processes, FAQs, and best practices
Gather client feedback and work with our Product Manager and Developer to improve the platform
Test new releases and ensure clients are set up for success

What We’re Looking For

3–5 years of experience in client onboarding, technical support, or operations training

Strong communication and customer service skills

Tech-savvy and comfortable learning new software quickly

Highly organized, self-motivated, and able to work independently

Comfortable with dynamic business needs as the company quickly evolves and scales

Experience managing projects inside tools like Monday.com, Jira, or equivalent systems

Background in SaaS

Interest in process improvement, documentation, and client education.

Experience in automotive dealership operations or fixed ops management is a plus

If you’re ready to take the next step in your career and gain valuable leadership experience, apply today!

DealerFLEX specializes in full-service staffing solutions for the automotive industry, including valet, service drive management, detail, wash, and fleet operations.

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Implementation Specialist • Voorhees, NJ, United States