Technical Assistance Center (TAC) Administrator

Job Description

Job Description

Scope of Position

Our Client seeks a proactive, detail-oriented Technical Assistance Center (TAC) Administrator with 3 to 5 years of comprehensive IT experience. The ideal candidate is a hands-on, customer-focused professional passionate about solving complex challenges, managing high-priority tasks, and leading by example. This role demands deep technical expertise, effective communication, leadership skills, and the genuine desire to contribute positively to our close-knit team and valued customers.

Responsibilities

• Deliver responsive, high-level technical support to internal teams across three locations.
• Serve as a subject matter expert in PC / server administration, networking, and Linux OS environments.
• Manage and troubleshoot small firewall systems, including SonicWall and PFSense.
• Lead by example — coordinate team efforts, mentor colleagues, and ensure timely resolution of IT tickets.
• Work with various projects, including VoIP deployments, POTS line replacements, and circuit activations.
• Prioritize and resolve support requests using industry-leading ticketing systems with precision and urgency.
• Embody our relationship-first, white-glove service philosophy in every client and team interaction.
• Play a pivotal role in resource selection and project execution for internal and customer-facing technology initiatives.

Qualifications

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