Business Analyst (ClaimGen)

As a Business Analyst at AccumTech you will join a cross-functional team in managing a sophisticated healthcare data integration system. You will work directly with customers and partners to become an expert on their processes, needs, and capabilities. You will help investigate and resolve issues in complex data processing systems, perform data analysis and quality assurance reviews, and collaborate with our internal software development, project, and operational teams to help design and implement system enhancements and features. You will also monitor and manage day-to-day system operations to help ensure that the system is running smoothly.

Our ideal candidate is an inquisitive, self-directed problem solver who loves digging into the "why" of complex systems to drive continuous improvement. You should be comfortable navigating ambiguity and collaborating closely with teammates to workshop ideas and refine processes. Above all, you can translate technical concepts into clear communication that keeps both stakeholders and peers aligned.

Our most pressing need at this moment is for someone to help manage and bring structure to our customer inquiry workflow. Partners regularly inquire about data anomalies and issues that require a careful, organized hand—and as AccumTech has grown, keeping pace with that volume while balancing broader analytical work has become increasingly challenging. The right candidate will take ownership of this space: triaging incoming inquiries, resolving straightforward issues independently, and escalating effectively when complexity warrants it.

Responsibilities

• Monitor active data feeds to identify anomalies and maintain data integrity
• Perform root cause analysis to accurately diagnose data and process issues
• Coordinate customer meetings, communications, and reporting
• Support external partners with new data integrations and onboarding
• Generate ad hoc reports and analyze data for meaningful insights
• Provide excellent customer service and support
• Create, update, and maintain clear and accurate documentation
• Design specifications for internal tools and processes that enhance the product
• Review and QA data during testing and after new implementations go live
• Communicate & collaborate effectively in a heads-up team environment

Requirements

• Bachelor’s degree
• Strong communication and collaboration skills
• Excellent attention to detail and the ability to efficiently multi-task
• Ability to think critically in a fast-paced environment.

ABOUT ACCUMTECH
AccumTech is a small, but growing, software service company that has annually been voted one of Crain’s Detroit Business Coolest Places to Work by our employees since 2019. Joining AccumTech will give you an opportunity to take on challenging projects in a fast-paced agile environment, take responsibility for the growth of your team, and play a key role in the success and growth of the company.

AccumTech was founded in 2014 by experts in data management, pharmacy benefits, healthcare consulting and federal health regulations to assist key stakeholders in the integration of claims data between different consumers. We are based in Ann Arbor, Michigan and offer a competitive benefits package that includes health benefits, a competitive salary, paid time off, a 401K with employer match, and flexible scheduling.

AccumTech does not provide Visa sponsorship.

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