Systems Administrator I - NMCI Desktop Support

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

We are hiring a Systems Administrator I - NMCI Desktop Support - active TS/SCI clearance to support our government customer based in Springfield, VA. The position is required to be onsite. The position requires an active Top Secret/SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph.

The IT Enterprise Desktop team supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), high-performance graphic workstations, thin clients, huddle room conferencing systems, printers, scanners, multifunction printers, and endpoint.

Responsibilities

• The Alternate Contract Technical Representative (ACTR) will be responsible for directly supporting the classified and unclassified Navy Marines Corps Intranet (NMCI) workstations.
• This position is responsible for enhancing the overall customer experience for NMCI. Consults with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. interfaces with NMCI Service Desk to ensure customer issues are resolved. Maintains logs and other documentation for analyses.
• Order and manage services as well as order any infrastructure that may be required.
• The role utilizes the NMCI Enterprise Tool (NET) to review and analyze IT asset data.
• Provides support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, and facility SIPR capability expansion. Requests changes to exisiting NMCI service. Resolves day-to-day NMCI operational issues. Ensure NMCI guidance is communicated from the customer technical representative (CTR). Initiate and resolves service request/problem incidents.
• Organizes, directs, coordinates, and communicates the planning and production of all activities associated with assigned projects, including configuration management, change management, and logistics/resource coordination ensuring accuracy and completion of all necessary documentation/inventory controls.
• Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI tokens, and NMCI Hardware requests.
• The position supports local sites and conducts local travel to the Pentagon.

Qualifications

• Qualifications & Experience:Previous NMCI experience.Shall have 3 or more years' of experience in service desk, desktop support, system administration, or related roles.Education/Certificates:Bachelor’s Degree from an accredited University OR Certifications:CompTIA Security+ ce; or GIAC Security Essentials Certification (GSEC); or Systems Security Certified Practitioner (SSCP)Formal training and/or certified in the following Information Technology Infrastructure Library (ITIL) Foundations versions 3 or 4.This position requires . Citizenship and an active DoD Top Secret/SCI clearance. Candidates must be able to obtain and maintain a Counterintelligence (CI) polygraph.Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) position as defined.The position is required to be onsite
• Desired Qualifications:Microsoft 365 experience.Microsoft Windows 10 and/or Windows 11 experience. Strong Tier 2 help desk experience.Microsoft 365: Modern Desktop Administrator Associate or similar Microsoft client-side certification.
• Travel Requirements:The position supports local sites and conducts local travel to the Pentagon.
• Skills:Familiarity with operating and maintaining solutions in secure processing environments which must adhere to . Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides (SRGs) and Security Technical Implementation Guides (STIGs).Familiarity with basic Networking troubleshooting concepts and approaches.Familiarity coordinating with external Service Desk teams.Shall have demonstrated experience deploying and managing end user issues on Microsoft Windows desktop platforms.Shall have demonstrated experience working directly with customers at all levels – in person or over the phone – to elicit all necessary details to capture their IT requirements accurately and completely.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

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