Teller Service Representative l Bay Waveland 5079

SUMMARY

Under general supervision, but following established policies and procedures, performs a broad range of teller service activities. This position is responsible for posting transactions in a variety of credit union computer systems, managing and balancing cash under their control, and maintaining control of the negotiable instruments accessed. This position calls for a great deal of accuracy, while maintaining a high degree of productivity. This position supports sales and service initiatives by identifying and referring cross sales or distributing marketing materials to members.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL FUNCTIONS

• Following credit union policies and procedures, properly identifies members (including account ownership) for whom they are conducting transactions or providing account information.
• Accepts deposits and payments and performs withdrawals or loan advances within assigned dollar limits of authority. These transactions are performed on a variety of checking and savings products as well as a variety of loan types, including credit cards. At the conclusion of a member interaction, reads back members’ receipts in order to verify and finalize the accuracy of the transaction.
• Maintains control of cash by double counting all cash received and disbursed. The purchase and sale of cash with other staff members or the vault verified under dual control and immediately posted in Symitar. Additionally, an adding machine tape is maintained in good order as an additional audit trail for cash accepted and disbursed from the cash drawer.
• Verifies checks for deposit are made payable to parties presenting them for negotiation, properly endorsed, and deposited or credited for payment in accordance with credit union policy, and if applicable to Reg CC. Utilizes True Checks within prescribed guidelines. Based on a determination of collectability, the actual check and the member presenting the item; the teller may be required to deposit the item to a share account under extended hold. Supervisor approval will be required for accepting negotiable instruments above the dollar limit of authority.
• Provides account information such as current balances, transaction history, dates & amounts of deposits and loan pay-offs, only for the member account owner(s).
• Works to resolve members’ concerns, complaints, discrepancies, and problems through the use of available resources, effective use of KFCU computer systems and product knowledge. Refers problems through the chain-of-command for resolution. Utilizes the Synapsys CRM to effectively track member concerns.
• Balances cash fund and check batches daily and assists in balancing disbursed checks, check batches, and bonds. To be balanced means that the cash and check totals for the teller match with the Symitar system totals and cash adding machine tape, and physical check count in the teller batches. The teller is responsible for management of their own work and also compliance with those controls that impact branch balancing.
• Maintains security over cash and other valuables in accordance with established procedures. This means protecting information by ensuring it is protected from public view while working and secured in locked areas when not present. When required by policy or instructed by the Teller Supervisor, follows dual control procedures for cash and negotiable instruments. The teller never allows cash under their control to be left unsecured.
• Upholds all member information in strictest confidence.
• Must maintain proficiency in Symitar, COWWW, Synergy, Synapsys CRM, Outlook, Microsoft Office, and any other computer programs deemed necessary to perform the job functions of teller.
• Ensures the workspace is neat, organized and well stocked with supplies.
• Performs ATM frontline maintenance and balances the ATMs in the branch or drive through lanes as directed and in accordance with credit union procedures, which has elements of dual control that must be followed.
• Processes night depository and ATM deposits as directed and in accordance with credit union procedures, which has elements of dual control that must be followed.
• Completes, with an acceptable grade, all training for the position of teller as directed by management and actively participates in training classes.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Red Flag Program.

Other Duties and Responsibilities:

• Miscellaneous duties as assigned.

Knowledge & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A high school education or GED.

Experience and Other Requirements:

• One month to twelve months of similar or related experience.
• Prior cash handling experience or teller experience preferred.
• Demonstrated ability to operate PC equipment, teller terminals, various printers, calculator, and currency counter accurately and at a generally accepted rate of speed.
• Demonstrated ability to work effectively in a team environment with all levels of team members, management and members.
• Must possess excellent basic math skills; accuracy and attention to detail required.
• Must maintain confidentiality at all times and display dependability in all areas of job duties.
• Displays dependability in all areas of job duties and attendance.

Interpersonal Skills:

Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Computer Skills:

• Extensive use of personal PC required.
• Must be proficient in Microsoft Word, Excel, and Outlook e-mail.
• Must be able to navigate the internet to search for data and be able to complete online forms.
• Somewhat knowledgeable of emerging computer technology, such as mobile devices, imaging technology, and social media.
• Familiarity with home banking and bill paying services.

Certificates, Licenses and Registrations:

• Must actively participate and successfully complete The Member Advantage (TMA) training within 9 months of employment.
• Must actively participate and successfully complete the TMA Annual Accelerator training classes.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to stand and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The individual is frequently required to sit; kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 25-50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required. The noise level is that of a normal office environment. When the branch lobby is busy, elevated noise levels are present.