Relationship Services Quality Assurance Associate

Quality Assurance Associate

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life, and spreading the Gospel of Jesus Christ. The Quality Assurance Associate position exists to conduct routine quality reviews of Relationship Services (RS) team interactions, supporting continuous improvement in service quality, accuracy, and constituent experience. This role works closely with the QA Specialist and RS leadership to ensure that quality standards and procedures are followed consistently and effectively.

Essential Duties / Responsibilities :

• Conducts routine quality assurance reviews of RS team interactions
• Participates in investigations of complaints and non-conformance issues at the direction of RS leadership
• Collects, organizes, and tracks quality data
• Assists in identifying trends or areas for improvement through data collection and review
• Supports implementation of corrective actions recommended by RS leadership
• Prepares reports and summaries related to quality performance
• Collaborates with QA Specialist to identify common training needs
• Escalates concerns and shares review results with QA Specialist and RS leadership
• Contributes ideas during team-based discussions to improve constituent experience
• Embodies empowerment, self-confidence, nimbleness, faithfulness, intentionality, and a positive attitude in all assigned work

Other Duties / Responsibilities :

Working Environment / Physical Requirements :

Job Qualifications / Requirements :

Character / Spiritual :

Personal Characteristics :

Knowledge / Experience :

Skills, Abilities, and Special Talents / Gifts :

Pay Range : $22.00 to $25.25 / hr

Application Materials Required :

Application Materials Instructions :

Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting.

Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for :

Employees scheduled for 30 hours or more per week are eligible for all the above and :

Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

Tentative Search Timeline :

Posting date : November 17, 2025

Un-posting date : ongoing until filled

Posting contact email : job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.