Deal Leader - Banking BPO

Senior Business Development Leader For Banking BPO

The Senior Business Development Leader for Banking BPO is a high-impact commercial role responsible for driving strategic revenue growth within the banking and financial services sector. This senior leader owns the creation and execution of Go-to-Market (GTM) strategies, leads complex sales cycles, and develops long-term executive relationships to position IBM Consulting as a premier provider of Banking BPO and digitally enabled operations solutions. The role requires a proven track record in enterprise sales, deep industry knowledge, and strong leadership in shaping large, multi-tower transformation deals.

Go-to-Market (GTM) Leadership

Design and execute comprehensive GTM strategies for Banking BPO offerings, ensuring alignment with IBM Consulting's growth objectives. Identify high-value market opportunities, define competitive positioning, and drive market penetration initiatives. Collaborate with marketing and offering teams to develop targeted campaigns, client value propositions, and sales enablement assets.

Senior Sales Leadership & Revenue Growth

Lead the full end-to-end enterprise sales cycle, from pipeline generation to deal closure. Build, manage, and grow a strong pipeline of Banking BPO opportunities across priority banking segments. Shape and negotiate large, complex, multi-year outsourcing and transformation deals. Own and exceed annual sales, bookings, and revenue targets. Apply consultative and insight-led selling to uncover client needs and position IBM solutions.

Executive Client Engagement

Establish and deepen C-level and senior stakeholder relationships within banks and financial institutions. Serve as a trusted advisor on operational transformation, BPO strategy, and digital reinvention for banking operations (KYC / AML, lending, payments, risk & compliance, customer operations, etc.). Represent IBM Consulting in executive briefings, industry events, and strategic client sessions.

Cross-Functional Leadership

Partner with solution design, delivery, finance, legal, and global teams to ensure alignment and quality of proposals. Drive governance and cadence during complex pursuits, ensuring smooth handover to delivery. Enable and support account teams in expanding existing BPO footprints within key clients.

Market, Industry & Competitive Insight

Analyze banking sector trends, regulatory developments, competitor positioning, and emerging technologies to guide GTM and offering evolution. Provide strategic feedback to influence future BPO solution enhancements.

Required technical and professional expertise

Experience in business development, enterprise sales, or consulting within banking or financial services. Proven success selling BPO, managed services, or large-scale transformation / outsourcing deals with significant ACV / TCV. Demonstrated ability to build and execute large-scale GTM plans. Deep understanding of banking operations, regulatory context, and digital transformation trends. Outstanding negotiation, communication, and executive relationship management skills. Experience influencing in consulting environment.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.