Senior Implementation Specialist, Omnichannel

Senior Implementation Specialist, Omnichannel

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity :

Operating at the intersection of logistics and tech has allowed Flexport to develop a unique value proposition that customers all over the globe love, resulting in exponential growth over the last 10 years. As part of our mission to make global trade easy for everyone, we are continuing to grow our implementation organization.

We are seeking an experienced Senior Implementation Specialist with experience in client-facing roles supporting end to end supply chain solutions and / or fulfillment. You'll be part of a high-performing implementation team and in the driver's seat onboarding our biggest SMB, MM and ENT fulfillment clients into the Flexport network. You'll work to support our clients learning how to use our tech-enabled supply chain solutions. You will play a leading role in solving any customizations that a client might need along the way. Examples of activities you might be dealing with on a normal day range from leading a demo of our portal, creating and project managing a customized implementation strategy (internally and externally), or collaborating internally to support anything our clients need to drive an outstanding onboarding experience.

You Will Be :

• Growing and retaining Flexport's biggest new fulfillment clients by driving their onboarding experience
• Nurturing client relationships by taking the time to deeply understand business needs, and ensure those needs are met internally
• Level setting with your client when certain desires are not reasonably possible
• Comfortable playing into a wide range of client services scope most of the time you'll feel like an implementation specialist but there are times that you'll feel like an account manager, account executive or customer support representative, and this does not stress you out
• Leading the customer onboarding process by leveraging internal resources and teams, and holding all parties accountable

You Should Have :

The US base salary range for this position (this does not include bonus, equity and benefits) :

$78,496 - $98,120 USD