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Early Morning Stock Associate

Early Morning Stock Associate

Ross StoresJacksonville, FL, US
30+ days ago
Job type
  • Full-time
Job description

Retail Associate

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success
  • Career growth
  • Teamwork
  • Our commitment to diversity, equality & inclusion, and our community

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.

Essential functions include :

  • Understanding that safety is the number one priority and practicing safe behaviors in everything they do.
  • Maintaining a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
  • Treating all customers and associates with respect and courtesy; being friendly and professional at all times.
  • Assisting customers in any way necessary - being register-trained, assisting customers with merchandise, and answering customer questions in a polite and knowledgeable manner.
  • Providing prompt and efficient responses to customers at all times.
  • Representing and supporting the company brand at all times.
  • Performing cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
  • Maintaining a professional appearance and adhering to the companys dress code.
  • Performing daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
  • Expediting newly received merchandise receipts to the sales floor with a sense of urgency.
  • Understanding the loss prevention awareness program, the shortage highway, the store protection specialist (SPS) position (where applicable), and merchandise protection standards.
  • Demonstrating integrity and honesty in all interactions with associates and customers.
  • Following all mark-out-of-stock (MOS) policies.
  • Following all policies and procedures concerning cash, check, charge card, and refund transactions.
  • Demonstrating a sense of urgency to efficiently perform their role.
  • Competencies include :

  • Manages work processes
  • Business acumen
  • Plans, aligns, and prioritizes
  • Builds talent
  • Collaborates
  • Leading by example
  • Communicates effectively
  • Ensures accountability & execution
  • Qualifications and special skills required :

  • Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Physical requirements :

  • Ability to use all store equipment, including PDTs, registers, and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull, and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
  • Associates who work stockroom shifts : Ability to regularly push, pull, and lift more than 20 pounds.
  • Supervisory responsibilities : None

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