Supply Chain Resolution Associate - Remote

Supply Chain Resolution Associate

Norfolk, VA First (Days)

Overview : The Supply Chain Resolution Associate serves as a Subject Matter Expert (SME) for the validation, accuracy, and resolution of match exceptions in Supply Chain's ERP system. Under the general supervision of the Purchasing Manager responsible for ongoing root cause analysis in support of price file integrity.

Customer Support

Responsible for the daily operations of the department to include being a resource for questions, assisting with daily activities and maintaining a well-documented and productive solution for providing internal customers with ERP training. Also, responsible for monitoring and improvement efforts in support of division strategies specific to customer service. Identifies opportunities for improvement, recommend solutions, and implements recommendations to facilitate change.

Invoice Resolution

• Accountable for managing and coordinating with Accounts Payable, Suppliers and other internal team members to ensure timely resolution of Supply Chain match exceptions related to purchase orders. This includes Supply Chain PO backed match exceptions for contract pricing, non-contract pricing, quantity, unit of measure and receipt issues.
• Must be able to resolve all Supply Chain invoice match exceptions including complex transactions across all Buying functionalities.
• Ability to review contract documentation for accuracy of pricing in the item master. Efficiently work with suppliers to resolve any contract pricing disparity.
• Investigate recurring Supply Chain invoice match exception issues to identify root cause by working with supplier, Accounts Payable, Contracting, Item Master data as applicable to find and implement solutions.
• Work with suppliers to resolve credit hold issues.
• Identifies areas for workflow and efficiency improvement, determine opportunities to streamline processes.
• Acts as a liaison to other Supply Chain team members regarding invoice resolution recommendations.
• Utilizes data tools such as GHX for review of match exceptions.

Education

Certification / Licensure

Experience

Benefits : Caring For Your Family and Your Career

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states : Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.