Rooms Manager Full Time - The Inn On ferry Street

About ASH

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our

world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

The Inn On ferry Street

Working with the building's brand new owners Deep Dive Hospitality in partnership with Witness Investment and Song United, we are looking for a Rooms Supervisor to join the team at The Inn.

The Inn on Ferry Street comprises 33 distinctive guest rooms across a collection of restored Victorian homes and carriage houses, offering an intimate, heritage-rich experience in the heart of Detroit's cultural center.

Planned enhancements to the property will include a fine-dining restaurant and courtyard, the activation of flexible meeting spaces, art curation, curated micro retail, and expanded outdoor facilities. Completion of these upgrades is anticipated in late 2026.

About the role

Position Summary

The Hotel Rooms Manager is a key operational leadership role responsible for overseeing the daily coordination and performance of the housekeeping, and front desk departments. This position ensures seamless guest experiences through effective management of room readiness, property maintenance, and front-of-house operations. The Rooms Manager serves as the critical link between department teams and senior management, driving operational excellence while maintaining the highest standards of guest satisfaction and property presentation.

Primary Responsibilities and Job Tasks :

Operational Management

Conduct daily walkthroughs of guest rooms, public areas, and back-of-house spaces

Inspect room cleanliness and identify maintenance issues

Coordinate room status updates between departments to optimize inventory

Ensure all areas, including outdoor spaces, meet brand standards and health regulations

Team Supervision and Scheduling

Create and adjust work schedules based on occupancy forecasts

Assign daily tasks across housekeeping, and front desk

Conduct pre-shift meetings to communicate priorities

Ensure adequate coverage during peak periods

Quality Assurance and Training

Establish and enforce standard operating procedures

Train new employees on property protocols and brand standards

Conduct performance evaluations and provide constructive feedback

Implement corrective action and recognize outstanding performance

Guest Relations and Problem Resolution

Respond to guest concerns regarding rooms, and service

Authorize room moves and coordinate urgent repairs

Make service recovery decisions within established guidelines

Follow up to ensure guest satisfaction

Coordination and Communication

Facilitate communication between housekeeping, and front desk

Conduct regular interdepartmental meetings

Coordinate with sales and events teams on group arrivals

Update management on operational status and challenges

Safety and Compliance

Ensure compliance with health, safety, and labor regulations

Enforce proper use of personal protective equipment

Maintain safety training records and investigate incidents

Oversee proper chemical handling and emergency preparedness

Essential Soft Skills & Personal Attributes

Interpersonal Excellence

Exceptional communication skills with the ability to read social cues and adapt communication style to different personalities

Natural warmth and approachability that puts guests immediately at ease

Active listening skills that allow you to truly understand and anticipate guest and employee needs

Cultural sensitivity and comfort interacting with diverse guests from around the world

Professional demeanor balanced with authentic, personable interactions

High degree of empathy and patience, especially when managing difficult situations

Resilience and ability to remain positive despite challenging interactions

Problem-Solving & Adaptability

Creative thinking to resolve issues with limited resources

Calm under pressure with excellent crisis management instincts

Flexibility to adapt to changing circumstances, unexpected situations, and varying shift demands

Proactive mindset that addresses potential issues before they escalate

Sound judgment and decision-making abilities

Guest Service Excellence

Service Mindset

Genuine passion for hospitality and creating memorable experiences

"Whatever it takes" attitude to exceed guest expectations

Attention to small details that create elevated experiences

Pride in representing the hotel's brand and values

Team Player Mentality

Collaborative spirit that prioritizes team success over individual recognition

Willingness to assist colleagues during busy periods or when understaffed

Positive attitude that contributes to a supportive work environment

Flexibility to cover shifts and help other departments when needed

Communication & Coordination

Clear, thorough communication in shift handovers and team briefings

Proactive sharing of important guest information across departments

Constructive feedback delivery and receptiveness to coaching

Active participation in team meetings and training sessions

Reliability & Accountability

Ownership of mistakes with focus on solutions rather than excuses

Dependability that colleagues can count on

Follow-through on commitments and tasks

Supportive Leadership

Mentoring new team members with patience and encouragement

Contributing ideas that enhance team efficiency and guest satisfaction

Leading by example in professionalism and service standards

Work Environment & Schedule

Must be available for varied shifts including mornings, evenings, weekends, and holidays

Standing for extended periods and occasional light lifting (up to 25 lbs)

Professional appearance adhering to dress code standards

Fast-paced environment requiring sustained focus and energy

What Makes You Thrive Here

You genuinely light up when helping others, finding personal satisfaction in solving problems and creating positive experiences. You appreciate the artistry of boutique hospitality and take pride in the personal touches that differentiate us from larger chains. You're energized rather than drained by social interaction, and you view each guest as an opportunity to make someone's day better. You work well both independently and as part of a close-knit team that supports one another.

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including

discharge.

The pay range for this role is : 55,000 - 55,000 USD per year(Inn on Ferry Street)

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