Program Coordinator

Position Summary :

The Program Coordinator plays a vital role in supporting the successful execution and oversight of GRM's Professional Services projects. This individual will collaborate cross-functionally with internal teams, monitor project performance, track revenue and cost metrics, and ensure adherence to operational best practices. The ideal candidate is highly organized, detail-oriented, and has a strong sense of ownership for driving programs forward while supporting client success.

Key Responsibilities :

Program Reporting :

• Maintain and deliver regular reporting on key project milestones, activities, and deliverables to internal and external stakeholders.
• Billing & Subscription Initiations :
• Assist with monthly billing of Professional Services fees and the initiation of new client subscriptions to ensure timely and accurate invoicing.
• Internal Coordination :
• Conduct follow-ups on project tasks and assignments across internal teams to ensure project plans remain on track.
• LDA Hub Data Management :
• Track and report on LDA Hub data activity to support overall project performance and client deliverables.
• Profitability Analysis :
• Assist with quarterly project profitability reviews to evaluate pricing alignment and recommend adjustments as needed.
• Revenue Forecasting :
• Contribute to monthly forecasting of Professional Services revenue based on current pipeline and active engagements.
• Project Artifact Management :
• Promote best practices and ensure consistent tracking, storage, and compliance for all project artifacts and documentation.
• Escalation & Client Support :
• Provide support during weekly Client Success calls by preparing talking points, tracking action items, and escalating project-related concerns.
• Support Ticket Monitoring :
• Monitor and track support tickets assigned to the Professional Services team, ensuring timely resolution and documentation.

Qualifications :

Preferred Skills :