Regional Manager, Peer Connections - Southwest

WHO WE ARE :

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Job Summary :

The Regional Manager, Peer Connections, manages the regional network of peer support groups, overseeing volunteer onboarding, training, and engagement to ensure inclusive, high-quality experiences. The Manager maintains accurate data across platforms, provides direct support to volunteer leaders, and collaborates with internal teams to connect individuals to appropriate groups. The Manager supports national online groups, monitors program impact, and promotes equity and inclusion. The Manager coordinates communications and represents the Society in community engagement efforts.

Main Responsibilities :

Oversee Regional Peer Support Group Network : Manage the screening, onboarding, training, and ongoing relationship management of support group leaders across a defined region.

Ensure Data Accuracy and Alignment : Maintain up-to-date and accurate support group information in Salesforce and on the Society's website, ensuring consistency across platforms.

Provide Direct Support to Volunteer Leaders : Respond to inquiries via the Peer Connections inbox, offering timely guidance, resources, and troubleshooting for support group leaders.

Foster Volunteer Engagement and Retention : Build strong relationships with support group leaders, offering recognition, coaching, and opportunities for connection and development.

Collaborate Across Regional Teams : Work closely with MS Navigators and other regional staff to ensure individuals are connected to the most appropriate support group based on their needs and preferences.

Support National Online Groups : Partner with teammates to provide coordination and support for national online peer support groups, ensuring consistency and quality.

Monitor Program Quality and Impact : Track participation, engagement, and feedback using Society tools to inform continuous improvement and identify areas for growth.

Promote Equity and Inclusion : Ensure support group offerings are inclusive and accessible to diverse communities, including underserved and culturally diverse populations.

Coordinate Communication and Resources : Share updates, tools, and best practices with support group leaders and internal stakeholders to ensure alignment and support.

Represent the Society in the Community : Serve as an ambassador for the Peer Connections program at events and meetings, promoting awareness and engagement.

What We're Looking For :

Relationship Building and Volunteer Support : Demonstrates empathy, trust-building, and the ability to coach and support volunteers with diverse backgrounds and experiences.

Organizational and Data Management : Skilled in managing multiple projects and maintaining accurate records across systems like Salesforce and web platforms.

Strong Communication Skills : Communicates clearly and effectively across email, phone, and virtual platforms, with both internal teams and external volunteers.

Collaboration and Teamwork : Works effectively across departments and regions, contributing to a unified and mission-driven team culture.

Cultural Competence and Inclusion : Applies an equity lens to all aspects of the work, ensuring programs are accessible and responsive to all communities.

Adaptability and Problem Solving : Responds to challenges with creativity and a solution-focused mindset, adjusting to evolving needs and priorities.

Technology Proficiency : Comfortable using CRM systems, Microsoft Office, and virtual meeting platforms to manage relationships and deliver support.

Mission-Driven and Community-Focused : Deeply committed to improving the lives of people affected by MS through meaningful peer support connections.

Location Requirement :

This is a market-based role supporting our Southwest Region. The position requires regular, in-person attendance at meetings, constituent interactions, and events as well as travel as required and necessary up to approximately 50% of the work time. During the remaining time, work is primarily conducted remotely from either a home office or a National MS Society workspace (Society workspace not provided in all geographies).

Preferred Southwest states are as follows : Arkansas , Oklahoma, and Texas

Compensation | Benefits :

The estimated hiring compensation range for this role is $50,000 - $60,000 . Final offers will be based on the candidate'sgeographic location, consider career experience and may vary from this range due to these and other factors.

In accordance with the Fair Labor Standards Act (FLSA), roles classified as exempt must meet applicable salary thresholds. As such, final offers may exceed the stated range to ensure compliance with federal and state exemption requirements.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people!

We're committed to supporting the growth of every employee through a structured and transparent approach to career development . We use Talent Portraits to define clear expectations, development opportunities, and advancement paths - whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey.

This position is classified as Partner- Professional.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS :

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume , and any other documents required, to the Resume / CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important : You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page .