Medical Spa Manager

Job Description

Job Description

Salary : $50,000 - $65,000 a year

Spa Manager Job Description

Reports to : Owner / Franchisee

Coordinate Positions : Spa Manager works closely with a Collaborating Physician, Nurse, Nurse Practitioner, Physicians Assistant, Esthetician and Guest Experience Specialist

Subordinate Positions : Nurse Practitioner / Physicians Assistant, Nurse, Esthetician and Guest Experience Specialist

Position Summary (Purpose) : The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, and ensuring that expenses are maintained within the budget provided.

Primary functions include, but are not limited to :

(1) providing outstanding Guest service and satisfaction

(2) revenue generation and enhancement

(3) staff management and training

(4) payroll and inventory management

(5) financial management

(6) special events programming and marketing

(7) Social media and digital marketing strategy, including content planning and execution to drive brand awareness, engagement, and new client growth

Essential Skills :

• Strong B2B communication and development skills
• Background in sales and membership drive culture
• Social media and marketing skills with experience creating engaging content and executing campaigns
• Ethical
• Positive attitude
• Enthusiastic
• Team building orientation
• Empowering leader
• Self-motivated
• Self-directed
• Empathetic
• Creative
• Tenacious
• Integrity
• Honesty
• Trustworthy
• Outgoing
• Detail oriented
• Organized
• Responsive
• Adaptive and flexible
• Responsible
• Problem Solver
• Proactive
• Relationship oriented
• Continuous improvement mentality
• Effective communication
• Open to feedback
• High collaboration
• Time management / self management
• Possess a thorough knowledge of spa services or ability to learn quickly
• Possess excellent interpersonal skills
• Customer service orientation
• Possess excellent conflict management skills
• Possess excellent problem-solving skills
• Possess a thorough knowledge of spa services
• Possess excellent interpersonal skills
• Comfortable consulting patients regarding aesthetic treatment options, techniques and plans
• Rapid execution
• Tech savvy
• Standing for extended periods of time
• Ability to lift at least 30lbs

Work Environment : Spa environment