Housing Counselor

ESSENTIAL FUNCTIONS

• Safeguard agency and tenant / client monies and be accountable for check security policies.
• Receive and record rental payments, disburse checks and rent receipts, and prepare Payment Plans and Housing Retention Plans in accordance with THC's eviction prevention policy and in line with THC's goal of increasing housing retention.
• Verify eligibility for program(s) based on tenants' / clients' individual circumstances and assessment of previous history with THC, and enroll tenants / clients in appropriate program(s) that meet their needs.
• Welcome new tenants / clients warmly and process new tenant / client intakes and withdrawals in an efficient and client-supportive manner.
• Collaborate regularly with inter-departmental THC staff to ensure effective tenant services and to increase housing retention and tenant stability.
• Communicate effectively with the Human Services Agency (H.S.A.) in matters related to client referrals for housing and City and County Adult Assistance Program (C.A.A.P.) benefits.
• Conduct tasks associated with Check Day and Quick Check processes during the Rental Payment Period in such a way that it is efficient and supportive to tenants / clients.
• Work regularly with non-THC hotel staff / case managers, and various community agencies to ensure coordinated client care.
• Advocate for tenants / clients with outside agencies and landlords with regard to rental issues and general tenant / client-related matters in an effort to help the tenants / clients increase stability and retain their housing.
• Provide warm referrals to other programs for financial assistance, counseling, or other services based on the tenants' / clients' individual needs.
• Schedule and attend rent roll meetings at various sites, as assigned, with hotel staff / case managers to verify tenant / client information and rent balances in an effort to improve communication and housing retention.
• Ensure information regarding a client's housing situation and rent payments are updated in THC's shared database in a timely manner, and all supporting documents are filed in client's file, in accordance with THC policies and procedures.
• Provide information and assistance to potential THC tenants / clients that are tailored to the clients' / tenants' individual situation.
• Help to mediate landlord-tenant disputes in an effort to increase clients' / tenants' housing stability.
• Respond to all phone messages, tenant / client requests, staff requests, and emails as appropriate and in a timely manner.
• Maintain confidentiality of tenant / client records and concerns.
• Attend all meetings as scheduled and participate in meetings as requested.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

ESSENTIAL QUALIFICATIONS

REQUIRED BEHAVIORAL SKILLS & ABILITIES

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.