Principal Security Monitoring Response Analyst - Global Crisis Management

Principal Security Monitoring Response Analyst - Global Crisis Management Overview

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we are helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Mastercard's Corporate Security team protects the trust that underpins every transaction in our global network. Within this mission, the Global Fusion & Intelligence program leads the global network of Fusion Centers, enterprise crisis response, threat intelligence operations, and our forward-looking Threatcasting mission. The Principal Crisis Manager is a senior operational leader responsible for coordinating Mastercard's enterprise-level response to global crises and major incidents, ensuring the safety of our people, the protection of our assets, and the continuity of critical operations. The role requires exceptional composure, sound judgment, and the ability to lead decisively through ambiguity and pressure. The successful candidate will demonstrate a high degree of resilience, emotional intelligence, and the capacity to perform under demanding, fast-moving conditions. While Mastercard operates a follow-the-sun model for global coverage, there will be scenarios that require support and leadership outside standard business hours, including nights, weekends, or holidays. The Principal Crisis Manager must be prepared to respond rapidly, think strategically, and maintain calm and clarity when the stakes are highest.

Responsibilities :

• Lead enterprise crisis response, serving as incident commander or senior advisor during critical events that impact Mastercard's global operations, technology, reputation, or personnel.
• Coordinate across regional teams to align situational awareness and response actions across global operations.
• Oversee strategic preparedness and governance to maintain enterprise crisis management frameworks, playbooks, and regulatory compliance.
• Provide timely and accurate briefings to senior executives, translating complex information into clear, actionable insights that drive enterprise decisions.
• Design and lead crisis simulations and tabletop exercises with Mastercard leadership, regulators, and external partners to strengthen organizational resilience.
• Capture and implement lessons learned from real incidents and exercises to enhance readiness and response maturity.
• Build and sustain strong partnerships with law enforcement, government agencies, and industry partners such as FS-ISAC, INTERPOL, and Europol to ensure unified crisis coordination and shared situational awareness.
• Develop and report key performance metrics that measure enterprise readiness and demonstrate continuous improvement in resilience capabilities.
• Mentor and guide regional crisis managers and analysts, promoting collaboration, accountability, and a culture of excellence across the global crisis management community.

Qualifications :

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility : All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include : insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include : 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges :