Enterprise Customer Success Manager

Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.

At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high‑performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.

Why Hover wants you

Hover is seeking a strategic and proactive Enterprise Customer Success Manager (CSM) to partner with our Senior Enterprise Account Executives (AEs) in driving success across our largest contractor accounts.

You’ll be responsible for owning customer outcomes pre & post‑sale : driving adoption, retention, and expansion within a defined portfolio of enterprise accounts. Working within a pod model, you’ll operate as the execution arm of the AE, ensuring every initiative—whether implementation, product adoption, or executive engagement—translates into measurable value and long‑term account growth.

You’re disciplined, data‑driven, and thrive on ownership. You excel at building structure, creating clarity across complex workstreams, and driving predictable results.

You will contribute by

Driving Enterprise Account Success

• Partnering with the Enterprise AE to co‑own a defined book of strategic accounts, ensuring alignment on shared account plans, goals, and success metrics.
• Managing day‑to‑day customer relationships across operations, field, and executive stakeholders to ensure value realization and retention.
• Leading onboarding, implementation, and adoption efforts—ensuring customers achieve time‑to‑value efficiently and consistently.
• Conducting recurring business reviews and executive updates that tie Hover’s platform to measurable business outcomes.

Executing with Structure and Discipline

Collaborating Cross‑Functionally

Delivering Measurable Outcomes

Your background includes

Benefits

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50‑mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection.

The US base salary range for this full‑time position is $121,000 - $148,500 with an OTE of $161,000 - $198,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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