Retail Assistant Branch Manager

Job Description - Retail Assistant Branch Manager (071405)

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Description

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Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Retail Assistant Branch Manager is responsible for aligning direction with the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Key Responsibilities:

• Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.

• Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.

  Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships.

  Proactively grow business deposits and loans through inside and outside business calling.

• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.

• Embrace and leads a technology driven customer experience.

• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.

• Inspire and coach team members to reach their full potential and act as a positive role model.

• Demonstrate flexibility to perform every other duty as assigned.

Other Responsibilities:

• Exhibit operational excellence through diligent adherence to policies and procedures.

• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.

  Practice branch security procedures and protect customer confidentiality and privacy.

• Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.

• Practice prudent expense management.

• Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.

Competencies Required:

• Must be proactive when seeking business outside of the branch.
• Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Must be open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
• Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Qualifications

Minimum Qualifications/Experience:
· 3 years of relevant and transferrable sales and/or customer service experience:
OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience;
OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
· Demonstrable leadership ability and experience. Prior supervisory experience is helpful.
· Previous instore banking experience is preferred, but not required.
· Must be positive and engaging.

Formal Education & Certification:
· High School Diploma or equivalent required.

Work Status:
· Full-Time.

Supervisory Responsibility:
· Mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions.

Travel:
· Up to 25% or more outside of branch or as needed by customer.

Working Conditions:
· Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.