Product Line Manager

Product Line Manager

Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary The Product Line Manager will work under the guidance of the Growth & Strategy Leader and collaborate closely with Dayton Factory Sustaining organization to manage manufactured products' lifecycle and customer complaint resolutions. Essential Job Duties and Responsibilities Product Lifecycle Management - guides a product through its life cycle from launched to decline. Ensures product meets its design and value proposition, leadtime, quality, manufacturing cost, adjacent sales opportunities, environmental and industry standards etc. to increase product's market share and profitability Enhance performance and reliability by working with Factory Sustaining Engineering through minor design adjustments and incremental changes Component manufacturer / supplier driven changes Approve and release of new SKUs / Trims and Ship-aways Review and execute product simplification efforts Extend lifespan of product to maximize company's product Return-on-Investment (ROI) Prioritize and support OTD & COPQ efforts on Factory products to meet and sustain Division Leadership Level Performance metrics. Coordinate with cross-functional teams to manage prioritization and Product Change Notifications within the Engineering Change Process. Support all continuous product improvements in products and process. The goal is to improve quality, efficiency, value delivery while reducing waste, variation and defects. Implement end-of-life (EOL) strategy and manage activities e.g. last-time buys, lifetime buys, inventory, stakeholder notifications etc. Customer Complaints - Action and Resolutions to Customer Feedback Triage all customer complaints for products made in assigned Factory. Listen and understand the customer's problems. Acknowledge feedback and apologize sincerely where appropriate. Collect wholistic feedback e.g. reaching out to global tech teams; try to identify and duplicate the problem, etc. Participate, as required, with Factory Sustaining team, in root-cause analysis. Ensure decisions are data-driven and benefit the customer first and foremost while ensuring operational excellence. Support quick resolution of returns, non-conformance, customer complaints or Technical Field tickets Communicate progress and resolution(s) to Sales, Internal Sales, Customer Service, ensuring total customer satisfaction with resolution(s). Work with Mar-Comm or Technical Documentation on Technical Service Bulletins, Training and other collaterals. All other duties as assigned Education and Experience Requirements Bachelor's degree 2-4 years of experience Possess a highly developed attention to detail with strong organizational and project management skills Thorough and accurate, good analytical skills, problem solver, team oriented individual Excellent verbal and written communication skills Business acumen and the ability to effectively present the organization and its products and respond to questions from groups of managers, clients, customers Establish credibility, rapport, respect, and trust throughout the Division, be viewed as a team player, and work effectively in a dynamic, fast paced enviro