Customer Experience Specialist

Are you passionate about helping people and delivering top-tier customer service? Do you thrive in fast-paced environments and love solving problems with empathy and professionalism? If so, we want to hear from you!

We're looking for a Customer Experience Specialist who will be the voice for a large automotive company, supporting our customers across multiple channels and ensuring every interaction reflects our commitment to excellence.

Required :

• Excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics.
• Advanced problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations.
• Excellent written and verbal business communication skills.
• Passionate about helping people. Projects an attitude caring and professionalism.
• Adept at demonstrating empathy in customer interactions and tenacity in resolving customer requests
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Self-starter who excels at working independently within a diverse team environment.
• Passionate and enthusiastic about vehicles and products, including knowledge / awareness about the automotive industry and market trends.
• Internet savvy with social media awareness.
• Working knowledge of multiple computer platforms, browsers and operating systems required.

Preferred :

This is more than a job—it's a chance to be part of a team that's shaping the future of mobility while making a real impact on our customers' lives.

Interested or know someone who'd be a great fit? Let's connect!

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