Business Operations and Human Capital Strategist (PHOENIX)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Org & Workforce Design Consultant contributes to driving association-wide efforts to optimize structures, operating models, processes, and workforce capabilities. This role operates from macro to micro, connecting organization design to job architecture, role evolution, and skill strategyinfluencing the future of work. A strategic thinker and systems implementer, the ideal candidate partners with senior leaders, HRBPs and cross-functional partners to drive agility and effectiveness.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is available for this position.

The Work Ahead

Capability Development

Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.

Equip HRBPs and leaders with design tools and training. Enable self-service for less complex OD efforts and foster a culture of proactive planning and continuous improvement.

Org Design & Leadership Effectiveness

Design structures aligned to strategy. Partner with executives to improve team dynamics, decision-making, and collaboration. Lead alignment and culture-shaping initiatives.

Operating Model Redesign

Reimagine business line operating models to support strategic goals. Assess current-state structures, governance, and capabilities; deliver future-state models that boost agility, efficiency, and value.

Job & Role Design (AI-Enabled)

Use AI tools to analyze jobs, extract competencies, and forecast role evolution. Create inclusive, data-driven job designs aligned with future needs and performance expectations aligned to business transformations.

Skill Strategy (AI-Enabled)

Conduct AI-powered skills gap analysis to identify critical and adjacent capabilities. Partner with the learning team to build reskilling pathways and align L&D programs with strategic skill priorities .

Consultation & Co-Creation

Serve as a strategic advisor to business leaders. Facilitate planning workshops and co-create org strategies that drive growth and adaptability.

Integration & Risk Management

Align org planning with HR, Finance, Risk, CRE, and Association Planning. Ensure processes meet compliance, performance, and risk standards.

What you'll do :

Collect, analyze, and interpret data related to organizational structures, roles, and skills.

Implement and support the use of organizational design tools and frameworks.

Collaborate with HRBPs and leaders on organizational design tasks and requests.

Assess current-state organizational structures, governance, and capabilities.

Support and provide feedback on the design of inclusive, data-driven job designs.

Conduct skills gap analyses to identify critical capabilities, summarize findings and report key findings to key stakeholders.

Assist in facilitating planning workshops and co-creating organizational strategies.

Support the alignment of organizational planning with HR, Finance, and other functions.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

Bachelors Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

4 years in organizational design, workforce strategy, or related fields.

Experience with data analysis and reporting.

Solid understanding of organizational design principles.

Strong analytical and problem-solving skill.

What sets you apart :

Experience with AI tools for job analysis, skill mapping, and workforce planning.

Experience in insurance and / or banking sectors.

Experience with design thinking and agile methodologies.

Expertise leveraging AI to drive scale and sustainability.

Strategic systems thinker with a bias for action.

Exceptional communication and storytelling skills.

Comfortable navigating ambiguity and complexity.

Passionate about building inclusive, future-ready organizations.

Substantive change planning and execution experience.

Compensation range : The salary range for this position is : $77,120- $147,390 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness p