Director of MRO and PD Services

Director Of MRO And PD Services

Fictiv Exists To Enable Hardware Innovators To Build Better Products, Faster

Fictiv exists to help product innovators create.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain riskensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Impact In This Role

At Fictiv, we don't just maintain and develop products we create partnerships that drive innovation, reliability, and long-term business growth. The Director of MRO and PD Services will play a pivotal role in scaling our service platform, shaping customer success, and fueling the next chapter of our commercial expansion.

The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company's Maintenance, Repair & Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumendriving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.

You will report to the Vice President Sales and Business Development.

What You'll Be Doing

• Commercial Growth & Strategy
• Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty
• Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales
• Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market
• Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals
• Customer & Market Leadership
• Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes
• Translate customer feedback and market insights into actionable improvements and new service concepts
• Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness
• Operational Execution
• Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions
• Implement scalable processes for service delivery, project execution, and lifecycle support
• Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement
• Leadership & Culture
• Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value
• Champion a growth mindset across the teambalancing technical depth with commercial excellence
• Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions

Desired Traits

Key Performance Indicators (KPIs)

Perks And Benefits

Fictiv is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply :

Arizona (AZ), California (CA), District of Columbia (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range : $180,000 to $240,000 OTE per year (base plus variable with a 50 / 50 split)

Interested in learning more? We look forward to hearing from you soon.