Clear Path for Veterans - Welcome Coordinator

Job Description

Job Description

Job Title : Welcome Coordinator

FSLA Status : Salaried / Non-exempt

Work Schedule : Monday through Friday

Reports to : Guest Experience & Enrichment Manager

Job Summary

Clear Path for Veterans, Inc. ( CPV or Clear Path ) is Upstate New York’s Veteran Resource Center serving as a hub of information, programs, and services for veterans and their families. The welcome coordinator is responsible for the first impression of Clear Path for Veterans to our valued veterans and their families, volunteers, and other visitors. The incumbent must display the utmost personal warmth, courtesy, and professionalism. They will perform a variety of office, administrative, and clerical functions to provide service to veterans, visitors and support to management.

Primary Functions

• Open and close the building at the beginning and end of each workday.

In case of absence, communicate promptly with the Guest Experience & Enrichment Manager to ensure responsibilities are delegated to another staff member.

Promptly greet everyone who enters the main facility, making them feel welcome by greeting them in a warm, friendly, and professional manner showing the utmost concern for their comfort.

Constant front desk and phone coverage.

Prompt Marketing & Events Manager for materials as needed

Work with the Marketing & Events Manager to ensure the meeting room amenity center is always well stocked and refreshments are prepared for meetings or events as needed.

Manage the general inquiry email account.

Make confirmation calls to clients having booked appointments or workshops

In response to guest interaction via phone or email, input cases into Salesforce.

Keep an accurate inventory of all Clear Path merchandise and sales.

Education and Experience Requirements

Skills, Knowledge, and Abilities Needed to Perform Effectively in the Position

Additional Requirements

Job-related Physical Abilities are needed to perform the job satisfactorily.

Must possess speech and hearing enough for telephone and in-person communication. Manual dexterity is enough for regular use of computer keyboard and other office equipment. Vision is sufficient for frequent use of a computer monitor to write and read documents. This position requires constant physical activity, including reaching, bending, sitting, and standing for extended periods—the ability to lift to 35 lbs.

Expectations