Lead Clinical Systems Analyst - Epic Resolute Billing Systems

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Day - 08 Hour (United States of America)

Preferred Skills

Strong analytical skills to solution complex requests

Charge capture workflow knowledge

Prior experience supporting hospital and / or professional coding workflows

Certification requirements, at least one of the following Epic certifications :

Resolute Professional Billing

Resolute Hospital Billing

Charge Router

This is a Stanford Health Care job.

A Brief Overview

The Clinical Senior Systems Analyst II supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of Epic modules, ancillary systems, and health system operations. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

Locations

Stanford Health Care

What you will do

Provide tier-2 support of application incidents reported through the help desk; including 24 / 7 on call coverage as required

Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests

Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk

Implement changes using documented procedures that are compliant with department's policies and procedures

Work with and mentor junior staff members to document workflows

Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes

Perform a major role in complex software upgrade initiatives

Lead small to medium complexity new software installations and enhancement requests

Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables

Continually identity opportunities for functional and stability improvement in applications

Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions

Anticipate and resolve system problems

Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and / or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences

Participate in and frequently facilitate / organize team and cross-team meetings and maintain appropriate meeting records

Education Qualifications

• Bachelor's Degree Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university. Required

Experience Qualifications

Required Knowledge, Skills and Abilities

Mid-level Microsoft Office skills

Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation

Ability to analyze highly complex systems and workflows

Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department

Ability to engage actively in complex discussions, often on challenging and / or controversial subjects

Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole

Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages / resolves disputes appropriately

Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate

Ability to establish a set of tasks and activities associated with an intended outcome and timeline

Ability to take action consistent with available facts, constraints, and anticipated consequences

Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner

Ability to use effective approaches for choosing a course of action or developing appropriate solutions and / or reaching conclusions

Ability to develop new skills and teach others

Ability to collaborate and build consensus with stakeholders

Ability to understand and adhere to operational standards, policies, and procedures

Ability to identify risks and issues

Ability to develop solutions for new and unfamiliar challenges

Ability to analyze data, draw conclusions and interpret results

Knowledge of current issues and trends in health care and clinical operations in a health care system

Healthcare knowledge base that promotes a high level of credibility with organization end users and executives

Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting

Understanding of Software Development Life Cycle (SDLC)

Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective :

Know Me : Anticipate my needs and status to deliver effective care

Show Me the Way : Guide and prompt my actions to arrive at better outcomes and better health

Coordinate for Me : Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $62.75 - $83.16 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

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