RESIDENT DISTRICT MANAGER- Stephen F Austin State University- Nacogdoches, TX

Resident District Manager

Chartwells Higher Education is seeking a Resident District Manager at Stephen F. Austin State University in Nacogdoches, TX. As the RDM, you will manage the food service operation and financial success for this high volume, multi-unit dining account, overseeing residential, retail dining and catering. The selected candidate will serve as the point of contact for our client as well as lead the team within the account. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our mission to provide excellent service to our students and customers.

Nacogdoches, celebrated as the oldest town in Texas, is rich in cultural vibrancy thanks to a deep historical legacy, a thriving arts scene, and community-driven festivals and traditions. Stop by the Nacogdoches Farmers Market for local produce, baked goods, and flavors unique to East Texas during market season. Whether you're craving down-home Texas comfort food, creative burgers, spicy Tex-Mex, or international flair, Nacogdoches offers a little bit of everythingall infused with local charm and hospitality. Nacogdoches balances welcoming local charm with enough modern amenitiesshops, restaurants, galleries, and lively downtown life included.

Key Responsibilities :

Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community.

Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.).

May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.

Ensures decisions are weighed for risk / reward and short / long term implications while gathering input from the team and partners.

Fosters a culture of transparency, understanding, education, safety, and accountability at the account.

Serves as the representative / brand ambassador of the Chartwells team within the university and community; attends key client and community events.

Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed.

Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary.

Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation).

Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation.

Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes.

Preferred Qualifications :

Bachelor's degree and minimum of three (3) years of management experience in food service, preferably in higher education.

Is well-versed in all aspects of foodservice management with a proven track record of success.

Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen.

Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.

Champions the inclusion mindset, and is proactive, positive, professional, and resilient.

Excellent computer skills and proficiency with Microsoft Office suite and POS software.

Associates at Chartwells Higher Ed are offered many fantastic benefits including medical, dental, vision, life insurance / AD, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, and personal leave.