Desktop Support Engineer

Role : Desktop Support Engineer (Endpoint Management Focus)

Location : Richardson, TX (Hybrid - 3 days onsite per week)

Schedule : Standard 8-5 with flexibility for occasional after-hours needs

Duration : Long Term Contract

Overview

We're looking for a Desktop Support Engineer with strong technical expertise in Intune, Autopilot, and application packaging to support a large-scale environment of more than 7,000 devices. This is not a traditional service desk role, it's a hands-on position focused on endpoint management, imaging, packaging, and provisioning within a modern cloud environment.

The right candidate will be the primary technical owner for imaging and endpoint deployment, working closely with IT Asset Management, security, and infrastructure teams to ensure devices are provisioned, secured, and kept up to date.

What You'll Do

• Manage end-to-end imaging and deployment using Autopilot (via Intune) for Windows devices (with some Mac support as needed).
• Build, package, and deploy applications via Intune, ensuring updates and provisioning templates are maintained.
• Serve as the technical lead for endpoint management, not a service desk queue, escalated tickets may come in, but this role is primarily engineering-focused.
• Ensure devices are provisioned correctly, imaged consistently, and patched on schedule.
• Collaborate with ITAM on new device imaging, vendor coordination, and lifecycle management.
• Troubleshoot escalated endpoint issues (connectivity, imaging, provisioning) with basic networking skills (ping, DNS / DHCP, etc.).
• Support a cloud-first environment, with Office 365 primarily cloud-based (hybrid being phased out).
• Work with security and compliance teams to maintain standards across the environment.
• Document processes, maintain knowledge articles, and ensure smooth transitions for end users.

What We're Looking For

Strong hands-on experience with Intune and Autopilot (imaging and provisioning)

O365 / Exchange support in hybrid and cloud setups

Why This Role

Our benefits package includes :

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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