Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Health insurance

Paid time off

Job Title : Service Representative

Location : Tacoma, WA

Annual Salary : $40,000

About Us : At Joe Yi Insurance Agency, we pride ourselves on delivering exceptional service to our customers. We are a dynamic and growing company seeking a dedicated Service Representative to join our team. If you are passionate about helping others and enjoy working in a fast-paced environment, we want to hear from you!

Job Description : As a Service Representative, you will be the first point of contact for our customers, providing them with outstanding support and assistance. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience with our services.

Key Responsibilities :

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, service issues, and account inquiries.
• Resolve customer complaints and concerns efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay updated on company products, services, and promotions to provide accurate information.

Qualifications :

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a team-oriented environment.
• Proficient in using computer systems and software.

What We Offer :

• Competitive annual salary of $40,000.
• Comprehensive benefits package, including supplemental health insurance and retirement plans.
• Opportunities for career growth and development.
• A supportive and inclusive work environment.

How to Apply : If you are ready to take the next step in your career and join our dedicated team, please submit your resume and a cover letter outlining your qualifications to joe@joeyiinsurance.com. We look forward to hearing from you!

Joe Yi Insurance Agency is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.