Talent.com
Center Operations Director
Center Operations DirectorCHOP - Soar Autism Center • Newtown, Pennsylvania, United States, 18940
No longer accepting applications
Center Operations Director

Center Operations Director

CHOP - Soar Autism Center • Newtown, Pennsylvania, United States, 18940
7 days ago
Job type
  • Full-time
Job description

Center Operations Director

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Center Operations Director is a good fit for a candidate who has previously managed operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to help young children with autism spectrum disorder.

Specific responsibilities would include the following :

Day-to-Day Center Operations

  • Owning local fidelity to Soars operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, etc.
  • Partnering with market-level leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and much more.
  • Working with the local Scheduling Manager to ensure daily scheduling needs are met and cancellations on clients are minimized.
  • Proactively identifying local operating challenges in partnership with staff and using a solution-oriented mindset to suggest new policies and procedures as needed.
  • Serving as the core leader in the center, having deep expertise on center operations and expectations, and leading by example in daily processes and decision-making.
  • Managing center supply ordering for toys, office supplies, food, etc.

Demonstrating professionalism and maturity to the highest standard in interactions with families, clients, and staff.

Client Communication and Relationship Management

  • Managing all non-clinical aspects of the client experience, including building strong relationships with caregivers and providing needed support, owning family communications in partnership with the local clinician team, ensuring strong attendance, driving strong client NPS scores, and addressing all concerns.
  • Answering the phones and managing inbound demand for services.
  • Preparing clients for diagnostic and assessment appointments, including sending information via email, collecting information, and sending reminders.
  • Ensuring a smooth onboarding experience for new clients and their caregivers.
  • Managing the front desk, including providing a warm welcome to clients, prospective clients, and employees.

    Local Leadership

  • Acting as the primary people leader for local employees, supervising local clinicians and coaching them on career development and leadership for their RBT supervisees.
  • Partner with the lead clinician to support various clinical staff in clinical excellence and fidelity to expectations (treatment fulfillment, quality, etc.)
  • Managing non-billable task delegation for employees not directly working with clients.
  • Motivating all staff to adhere to center operating policies and procedures.
  • Serving as a liaison to staff, supporting the team when issues / concerns arise, providing guidance on appropriate actions to take and whom to reach out to.
  • Escalating high priority issues to regional leadership as needed, knowing when to ask for help.
  • Collaborate across disciplines to ensure effective communication and care coordination amongst the BCBA, SLP, and OT teams.

    Meeting and Event Management

  • Planning and leading office meetings and events, including monthly staff meetings, professional development days, and staff lunches.
  • Working with clinical leadership team to plan and execute parent-facing events, including bi-monthly family nights.

    Qualifications / Education

  • Bachelors degree required, advanced degree preferred.
  • Prefer 5-7+ years of experience in the healthcare provider space, but would consider alternative backgrounds that demonstrate a similar skillset.
  • Require previous people management experience, preferably teams of 8-10 or more people.
  • Require 2-3+ years of operations management experience, with autism or other outpatient clinic experience preferred.
  • This is a full-time position.
  • What We Offer :

    Comprehensive health benefits, including medical, dental, and vision plans

    Student loan repayment and tuition reimbursement benefits

    Priority access for in-network mental health support through our partnership with Sol Mental Health

    Tons of support from our multidisciplinary team

    A collaborative and fun environment where every team member's contribution is valued

    Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.

    For Internal Tracking Only :

    a7dabf3d-2e59-47b2-8506-7d246ef7022d

    Compensation details : 80000-100000 Yearly Salary

    PIb13ab95bcb47-30511-39033564

    Create a job alert for this search

    Center Director • Newtown, Pennsylvania, United States, 18940

    Related jobs
    Director Strategic Partnerships Operations

    Director Strategic Partnerships Operations

    Reliance Standard Life Insurance Company • Philadelphia, PA, US
    Full-time
    The Director, Strategic Alliances will be responsible to work with the AVP, Strategic Alliances to develop, build and grow specialty distribution opportunities at Reliance Matrix.This person will a...Show more
    Last updated: 14 days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Lebanon, NJ, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 26 days ago • Promoted
    Strategy and Business Operations Director - United States

    Strategy and Business Operations Director - United States

    USA Jobs • Philadelphia, PA, US
    Full-time
    Strategy And Business Operations Director.We are seeking a strategic, execution-focused Director of Strategy and Business Operations to partner directly with the SVP of Global Services & Support.Th...Show more
    Last updated: 7 hours ago • Promoted • New!
    Contact Center Technology Director (CCaaS)

    Contact Center Technology Director (CCaaS)

    Philadelphia Staffing • Philadelphia, PA, US
    Full-time
    At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilize advanced analytics techniques to help clients optimize their op...Show more
    Last updated: 22 days ago • Promoted
    Director, Client Optimization

    Director, Client Optimization

    TrackAbout • Philadelphia, PA, US
    Full-time
    The Director of Optimization leads strategic initiatives to enhance the performance, usability, and adoption of Datacor software across customer implementations and internal operations.This role ow...Show more
    Last updated: 6 days ago • Promoted
    Director, Data Operations

    Director, Data Operations

    Advertising Specialty Institute • Feasterville-Trevose, PA, United States
    Full-time
    ASI is the largest global provider of technology B2B services for the $26.With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients' success every step of the ...Show more
    Last updated: 30+ days ago • Promoted
    Director of Distribution & Operations

    Director of Distribution & Operations

    Uline • Philadelphia, PA, US
    Full-time
    Director of Distribution & Operations.Pay from $260,000 to $350,000 per year Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Call's Top Large Employer of 2025!.Are you a warehouse st...Show more
    Last updated: 30+ days ago • Promoted
    Data Center Engineering Operations Technician, Data Center Ops

    Data Center Engineering Operations Technician, Data Center Ops

    Amazon • Fairless Hills, PA, United States
    Full-time
    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data c...Show more
    Last updated: 30+ days ago • Promoted
    Director of Data Center Operations

    Director of Data Center Operations

    Confidential • Philadelphia, PA, United States
    Full-time
    Director of Data Center Operations.A dynamic private equity-backed data center developer focused on innovation.The company is actively seeking a Director of Data Center Operations to lead the opera...Show more
    Last updated: 7 days ago • Promoted
    Sr. Director, Strategic Execution

    Sr. Director, Strategic Execution

    Syneos Health / inVentiv Health Commercial LLC • Newtown, PA, United States
    Full-time
    We are seeking a highly skilled and experienced individual to build Strategic Execution team.Within strategic execution, you will serve as a trusted partner to biopharmaceutical clients preparing f...Show more
    Last updated: 30+ days ago • Promoted
    State Director

    State Director

    Best Buddies International • Clinton, NJ, US
    Full-time
    Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, ...Show more
    Last updated: 2 days ago • Promoted
    State Director

    State Director

    New Jersey Staffing • Clinton, NJ, US
    Full-time
    Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, ...Show more
    Last updated: 23 days ago • Promoted
    Director of Data Centers Design & Construction

    Director of Data Centers Design & Construction

    UtilitiesOne • Philadelphia, PA, US
    Full-time
    Quick Apply
    Utilities One is looking for an experienced and visionary.Director of Data Center Design & Construction.This full-time leadership role will drive strategic initiatives across all phases of the ...Show more
    Last updated: 30+ days ago
    Director of Exploratory Products

    Director of Exploratory Products

    Airgas • Plumsteadville, PA, US
    Full-time
    Director Of Exploratory Products.Location : Plumsteadville, PA (SGHCLS) - Healthcare - Industrial Spec Gas.At Airgas, we are committed to building a diverse and inclusive workplace that embraces the...Show more
    Last updated: 13 days ago • Promoted
    Director of Operations

    Director of Operations

    The Rittenhouse Hotel • Philadelphia, PA, US
    Full-time
    Supervise and manage hotel departments and oversee hotel operations as directed.General Manager Area General Manager Regional Director Of Operations. Interview, select, train, schedule, coach, and...Show more
    Last updated: 30+ days ago • Promoted
    Director of Field Operations

    Director of Field Operations

    G&E Partners • Philadelphia, Pennsylvania, US
    Full-time
    Field Operations Manager – Industrial Construction (Northeast Region).Read all the information about this opportunity carefully, then use the application button below to send your CV and applicatio...Show more
    Last updated: 2 days ago • Promoted
    Director, Quality Control Lab

    Director, Quality Control Lab

    QuVa - Advancing Healthcare Possibilities • Bloomsbury, NJ, US
    Full-time
    The Director, Quality Control Laboratories is responsible for day-to-day operations of the Quality Control testing laboratories supporting all QuVa production sites. This position coordinates, leads...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Washington, NJ, USA
    Full-time
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show more
    Last updated: 22 days ago • Promoted