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Manager Front Office
Manager Front OfficeHilton Grand Vacations • Virginia Beach, VA, US
No longer accepting applications
Manager Front Office

Manager Front Office

Hilton Grand Vacations • Virginia Beach, VA, US
1 day ago
Job type
  • Full-time
Job description

Front Office Manager - Hilton Grand Vacations

We are looking for a Front Office Manager to lead our front desk team, ensuring exceptional guest experiences from check-in to check-out. Apply now to be part of a leading company in the vacation ownership industry.

About the Company

Hilton Grand Vacations operates in the vacation ownership industry with a commitment to innovation, quality, and growth. Our success is built on memorable experiences and a positive impact on our guests and communities.

Responsibilities

  • Provide leadership and guidance to front desk agents throughout shifts, ensuring service excellence and adherence to brand standards.
  • Check owners and guests in and out of the property, answering inquiries and delivering service at all times.
  • Act as Manager on Duty as needed and respond to emergency calls.
  • Resolve guest concerns or complaints and refer to appropriate personnel when required.
  • Train and direct new department employees, ensuring compliance with quality standards and policies.
  • Coordinate with other hotel departments to enhance communication and guest satisfaction.
  • Maintain room inventory status to optimize revenue and meet guest expectations.
  • Supervise front office activities, complete performance appraisals, and address team member issues.
  • Adhere to attendance, scheduling, and company standards for successful performance.

Qualifications

  • Associate's degree or college diploma (or equivalent experience).
  • Minimum 2 years of management or supervisory experience.
  • Experience related to front office operations or hospitality industry.
  • Strong written and verbal communication skills, with the ability to interpret complex documents.
  • Intermediate computer proficiency and basic mathematical skills.
  • Excellent interpersonal, problem-solving, and conflict-resolution abilities.
  • Flexibility to work a varied schedule, including holidays and weekends.

    • Preferred Qualifications

  • BA / BS degree.
  • VOICE certification.
  • 4+ years of related experience.
  • 4+ years of management experience.

    • Benefits

  • Day 1 benefit eligibility.
  • Competitive base pay.
  • Recognition programs and rewards.
  • Discounted travel programs.
  • 401(k) plan with company match.
  • Paid time off, 10 paid holidays, and 2 floating days.
  • Paid sick days.
  • Employee stock purchase program.
  • Tuition reimbursement.
  • Learning and advancement opportunities.

    • Employment Information

    Senior level : Mid-Senior level

    Employment type : Full-time

    Job function : Other

    Industry : Hospitality

    Apply at Hilton Grand Vacations and join a leading vacation ownership company.

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    Front Office Manager • Virginia Beach, VA, US