Field IT Support Technician

Job Title : Field IT Support Technician

Location : Marlborough MA 01752

Duration : Temp to Hire

Travel : 25% Field Work / 75% Lab Work

Pay : $30 / hr on W2

Driver's License : Valid and clean license required

On-Call : Coverage as needed

About the Role :

This position is responsible for delivering tactical Field IT Support services across regional laboratory operations. The technician will support a wide range of IT infrastructure and systems including desktop support, voice / data networking, imaging systems, LIS / BIS equipment, and facility-related technologies.

The ideal candidate is a hands-on problem solver with strong technical skills, capable of working independently in both lab and field environments. This role requires a balance of technical expertise, customer service, and operational awareness.

Key Responsibilities

IT Support & Systems Administration

• Troubleshoot and resolve Tier-2 Service Center tickets within SLA timelines.
• Perform installations, moves, additions, and changes (IMACs) across applicable systems.
• Apply patches, updates, and perform routine maintenance per SOPs.
• Maintain current knowledge of evolving technologies and Field IT services.
• Provide regular performance reports and metrics using tools like HP Service Manager and Clarity.

Asset Management

Required Skills & Tools

Qualifications

Additional Requirements