Senior Principal Adoption Manager

Principal Adoption Manager

We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systemshelping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you're excited about making healthcare more human, you've come to the right place.

The Strategic Analytics and Adoption Team is looking to expand with a new Principal Adoption Manager. As a Principal Adoption Manager, you lead successful adoption delivery engagements for customers to maximize end-user efficiency and satisfaction. You will analyze and present data to identify areas of opportunity, lead internal and external customer stakeholders to develop and execute complex adoption plans, and achieve customer goals. You will localize the customer support plan by understanding adult learning principles and leveraging behavior change techniques. A successful Adoption Manager will manage financials, operations, and other capital for complex projects based on contract terms, and propose resolution strategies for project risks, escalating as appropriate. As a leader on the team, you will analyze and report to internal and external customer stakeholders on progress, key performance indicators, and value achieved. Our vision is to improve client outcomes through strategic consulting resulting in better caregiver and patient experience. We are excited for you to join our innovative team!

Career Level - IC3

Responsibilities

• Analyze user experience and other customer outcomes data, and incorporate organizational change techniques and adult learning principles to develop adoption plans for large and / or multi-tenant customers
• Lead internal and external customer stakeholders to influence and execute adoption strategies to achieve customer objectives
• Build and strengthen relationships with customer C-suite and key decision makers to promote a positive caregiver experience
• Oversee and deliver overall project scope and manage financials and other project operations for large and / or multi-tenant customer engagements
• Identify and surface recurring project issues and risks, conduct root-cause analysis, and develop remediation strategies; serve as an escalation point for others as needed
• Direct, motivate, and develop adoption associates responsible for customer deliverables
• Create onboarding and continuous education strategies for internal, third party, or customer resources delivering adoption support and contribute to content as a SME for the larger community
• Partner with customers to build and implement multi-modal customer education and continuous support programs
• Conduct and deliver detailed analysis and reporting to internal and external customer stakeholders, including identification of new or ongoing areas of opportunity and recommendations for future projects to drive organizational improvement
• Train and mentor associates within the analytics and adoption community; influence and contribute to the development and enhancement of processes and best practices

Expectations of the Role

Willing to work additional or irregular hours as needed and allowed by local regulations. Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position. Willing to travel up to 40% as needed. Perform other responsibilities as assigned.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only.

US : Hiring Range in USD from : $70,600 to $141,200 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.