Safeguard Officer

Safeguard Officer

The Safeguard Officer is responsible for ensuring all duties and responsibilities are carried out in accordance with the "TSS Crew Safeguard Policy and Procedures."

Essential Duties and Responsibilities:

• Deliver excellent customer service always, with all clients, terminal employees, vendors, and ship's crew members, as prescribed in training guidelines.
• Maintain compliance with all company policies, procedures, and directives.
• Proper safe-keeping and storage of all Sensitive Security Information (SSI) materials.
• Ensure all escorts of safeguarded crew members are done in a professional, respectful, and companionate manner at all times.
• Ability to safeguard crew members at all times through the entire safeguard process and ensuring their safe arrival to their destination.
• Maintain accurate timekeeping of security officer hours and time-off using payroll software.
• Maintain adequate staffing levels in accordance with client requirements.
• Ensure all personnel are given required and requested breaks.
• Write and maintain reports of daily activities and irregularities, or unusual occurrences.
• Ensure all required reports are executed in a timely manner, when necessary.
• Ensure accurate vehicle inspection, maintenance and mileage logs are completed when operating any company vehicle.
• Ensure all health and safety guidelines are followed in accordance with company policy.
• Ensure compliance with all aspects of the company "Controlled Substances and Alcohol Testing Certification Program."
• Able to work under pressure for eight (8) to 12 hours on a daily basis while ensuring the safety and well-being of all crew members under their care.

Requirements:

• Must have customer service experience.
• Must be experienced in the use of Microsoft Word and Excel.
• Must be able to communicate in and speak fluent English.
• Must be able to work in a client-focused role within a fast-paced environment.
• Must be able to handle multiple tasks and high level of accuracy required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Must have and maintain a current state security and driver's license.
• Must have and maintain a current Transportation Worker Identification Credential (TWIC).
• High school diploma or GED, required.

Physical Requirements:

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to stand a minimum of eight (8) to 12 hours at a time.
• Must be able to lift and carry up to 20 pounds.
• Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
• Must have sufficient abilities to use a computer and write.
• Must comply with all Personnel Protective Equipment (PPE), i.e., wearing of face mask, shield, etc., requirements at all times while on-duty.