IT Analyst Intern

Eaton’s Corporate Sector division is currently seeking a IT Analyst Intern.

The hourly rate for this position is $22.15-$27.69 per hour.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do :

Join Eaton’s Information Technology Team as an IT Analyst Intern and help positively impact our business through leading technologies, exciting and challenging enterprise projects, and new platforms. Our Asheville locations are comprised of Arden’s manufacturing site with electrical products such as low voltage controls and medium voltage controls. At our Avery Creek site, there is low voltage manufacturing and a Customer Service Call Center. Our employees deliver mission-critical solutions to our customers’ most challenging energy management requirements.

Primary Function :

We are currently seeking an IT Analyst Intern to join our team. This position will be based in Arden, NC with secondary support at Avery Creek.

The IT Analyst Intern is responsible for providing client infrastructure (PC, Laptop, PC / Laptop Peripheral, Mobile Device, Printers) support with minimal supervision of a supervisor or senior peer. Customers include all of Eaton’s internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Essential Functions :

• Install, configure, maintain and troubleshoot PC hardware (Wi-Fi connectivity, VPN issues), software, hardware, associated peripherals, network printers, telephony, and standard productivity software for internal customers.
• Handle PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets.
• Learn the standard IT Service Management (ITSM) processes of Asset Management, Change Management, Incident Management, Request Management, and Problem Management.
• Provide “smart hands” and eyes support for other infrastructure located outside of the sites you support on behalf of the Infrastructure SME teams.
• Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and / or expertise about site-based IT systems.
• Assist with the basic support of various site-based operational technology systems. This varies widely from site to site and requires partnership with the manufacturing engineers.
• Be the ‘Face of IT’ for the site at the site. Respond to and document IT support tickets in ServiceNow and provide suggestions for improving customer service, knowledge articles and internal processes.
• Participate in annual Risk Assessment and Profit Planning activities, including Disaster Recovery Reviews with leadership.
• Actively seek out, participate and lead projects to maintain and improve the computing environment with a focus on continuous improvement.
• Learn and become familiar with cloud computing, cybersecurity, and network infrastructure to prepare for future internal opportunities at Eaton.

Why work at Eaton? When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications :

Required (Basic) Qualifications :

Preferred Qualifications

Position Criteria

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.