Senior Manager, Platform Operations

Senior Manager, Platform Enablement role at AbbVie Patient Services

AbbVie Patient Services is an industry-leading organization providing unparalleled patient support. The Senior Manager, Platform Enablement will design, develop and implement technical tools and platforms that enable AbbVie Patient Services and vendor partners, ensuring solutions align with strategic intent and operate efficiently.

Responsibilities

• Ensure external partner platform teams are aligned on business strategy and translate into tactical plans, seeking optimization opportunities for efficiency and cost savings.
• Evolve business solutions and platforms to optimize enterprise capabilities and enhance overall patient experience.
• Build system monitoring and KPIs required to compare to SLAs and ensure contractual obligations are met.
• Create relationships with strategic partners, building open communication, sharing expectations related to quality, integration efforts, support needs and delivery of QBRs.
• Accountable for vendor partner timelines, risk identification, systems budget planning, scope, and delivery.
• Partner with key business stakeholders to provide solutions to challenging business scenarios, establishing communication strategy for project status, progress and challenges.
• Prioritize team workloads and conduct impact assessments on integration efforts to ensure intended value and alignment with business strategy.
• Coordinate QBRs with vendors and internal teams to provide senior leadership with visibility to key metrics and functionality.
• Drive consistency in communication, documentation and quality control.

Qualifications

AbbVie Competencies

AbbVie is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability. The United States and Puerto Rico only – visit https : / / www.abbvie.com / join-us / equal-employment-opportunity-employer.html

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