Customer Service Specialist

Customer Service Specialist/Sales Team

This isn't just a job, it's a career. We are not just co-workers, we are family! iPull-uPull Auto Parts is known as the friendliest, cleanest, and most organized self-service yard in the state. The founders of iPull-uPull are experts in the self-service auto parts industry. They have combined their decades of experience and created a company that is cutting-edge in service, operations, and technology. We are growing fast and looking for top-tier industry professionals to grow with us.

Job Title: Customer Service Specialist/Sales Team

Location: 7600 Stockton Boulevard, Sacramento, CA 95823

Classification: Full-Time/Non-Exempt

Reports to: Sales Manager

Our compensation and benefits show how much we value our team.

$17.00 per hour DOE

Medical, Dental, and Vision Insurance- Employer pays a generous portion of employee premiums

Life Insurance- no cost to employee

Paid Vacation and Sick Leave

Schedule:

Winter Hours: 9:00-5:30 pm - Weekends required *

Summer Hours: 10:00-6:30 pm - Weekends required *

Job Summary: The Customer Service Specialist/Sales Team member interacts directly with retail customers in the retail area and at the point of sale. The CSS ensures all customer service needs are met while also promoting the additional sale of goods and services where the opportunity may exist. The CSS is a valued member of the team because they have the biggest impact on the outstanding service we strive to deliver.

Primary Responsibilities:

• Provide required and requested information to customers as they enter the store.
• Offer friendly and enthusiastic answers to customer questions.
• Ask questions of customers to identify needs and work with them to provide options.
• Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
• Identify when customer interaction requires assistance from management.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures
• Promote the company's Safety Culture.
• Be a team player. Work as a member of the team to help the team achieve its goals.
• Maintain a high level of integrity.
• Follow all company policies and procedures.
• Other duties as assigned or otherwise identified.

Required Skills & Qualifications:

• Must have good people skills with an outgoing, friendly, positive attitude.
• Must have some automotive parts knowledge and how they relate to our customer purchases.
• Ability to use POS system
• Able to work retail hours, including overtime, weekends, and holidays. **
• Must be willing to get a little dirty sometimes.
• Must have a reliable means of transportation.
• Must be able to read, write, and speak English.
• Bilingual in Spanish is a plus.
• Previous experience in a retail environment is preferred but not required.
• Regular attendance and timely arrivals