Assistant Store Manager

Director, In Store

Farmington, CT, United States

Full time Schedule

$100,800-

$168,000

Annually

• based on job, location, and schedule

Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director, In Store, leads a team of People Leaders and drives strategy to achieve sales with a focus on the Macy's customer. All activities related to presenting a clean, neat, and organized shopping environment for customers fall under their leadership and direction. They lead initiatives and efforts to increase customer loyalty while delivering on Macy’s standards for customer service. Through training, coaching, and development, the Director ensures that a team of People Leaders and Colleagues grows and excels. They perform other duties as assigned and report to the Store Manager, serving as a developmental step to that role.

What You Will Do

Skills You Will Need

Leadership : Strong leadership skills to manage and develop a team of People Leaders and ensure effective customer experience and operational processes

Strategic Thinking : Analytical abilities to assess business performance, identify deficiencies, and implement strategic action plans

Customer Service Excellence : Expertise in leading a customer-focused culture, ensuring high levels of customer engagement and satisfaction

Data Utilization and KPI Management : Skill in analyzing data to improve performance metrics and drive customer experience KPIs

Talent Development and Recruitment : Capability to develop and retain top talent, address performance issues, and actively participate in recruitment processes

Operational Excellence : Ensure effective sales floor coverage and maintain high standards of operational efficiency and policy compliance

Communication and Interpersonal Skills : Excellent written and verbal communication skills, with the ability to present information clearly and collaborate effectively

Technical Proficiency : Proficiency in basic math functions and working knowledge of Microsoft Office applications and RF equipment

Organizational and Time Management : Highly organized with strong prioritization, time management skills, and the ability to handle multiple tasks simultaneously

Who You Are

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include :