Engagement Manager

Engagement Manager

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over three years, our platform has become an industry standard powering hundreds of healthcare companies to reduce administrative burden for tens of thousands of providers across the country. To date, Medallion has saved over 500,000 administrative hours for our customers!

As one of the fastest-growing healthcare technology companiesranked No. 3 on Inc. Magazine's 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today ShowMedallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $85M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, and Salesforce Ventures, we're on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

About the Role

We are seeking a dynamic and strategic Engagement Manager to serve as the primary liaison between our organization and our clients. This role is responsible for managing client relationships, ensuring project success, and driving process improvements that enhance customer value. The ideal candidate is highly organized, proactive, and skilled at balancing multiple projects while delivering exceptional client service.

Compensation for this role is between $65,000 - $89,000 depending on location and level.

What You'll Do

• Client Relationship Management :
• Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
• Ensure client needs and expectations are met by proactively addressing concerns and providing strategic guidance.
• Communicate project updates, milestones, and deliverables clearly to stakeholders.
• Project Coordination :
• Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
• Collaborate with internal teams to align efforts with client priorities and expectations.
• Identify and mitigate potential risks that could impact customer success.
• Process Optimization :
• Analyze workflows and identify inefficiencies to enhance operational effectiveness.
• Implement best practices and process improvements to drive better outcomes for clients.
• Continuously seek opportunities to streamline operations and maximize customer value.
• Impact to Customer Value :
• Execute on customer priorities to ensure their success and satisfaction.
• Deliver strategic insights and recommendations that align with client goals.
• Drive initiatives that enhance customer experience and long-term partnership value.

Qualifications