Representative I

Our Client, a Retail Pharmacy company, is looking for a Representative I for their Wilkes-Barre, PA  location.

Responsibilities :

• Tasks for Customer Service Rep can differ per location :
• Effective delivery of company products and services (40%)
• Responds to telephone inquiries and orders from homecare patients and referral sources.
• Provides information on equipment, supplies and services.
• Determines the best method for providing services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Timely processing / facilitation of patient orders (30%)
• Processes telephone orders by preparing patient paperwork.
• Verifies insurance and / or other method of payment.
• Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
• May perform data entry.
• Distributes copies of paperwork to appropriate personnel.
• May assist with the processing of billing paperwork.
• Effective coordination of patient services / supplies (10%)
• Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
• Ensures deliveries and set-ups can be arranged in a timely manner.
• Appropriate documentation (10%)
• Accurately maintains files of all patient account profile information and referral source data.
• Customer satisfaction (10%)
• Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
• Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.
• The primary responsibilities are to verify insurance coverage for potential new clients.
• Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers.
• This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs. Strong attention to detail, and proven analytic and problem solving.

Requirements :

Why Should You Apply?

Health Benefits

Referral Program

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.