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Patient Connection Specialist (Bilingual- Spanish, English)
Patient Connection Specialist (Bilingual- Spanish, English)Faith Community Pharmacy • Newport, KY, US
Patient Connection Specialist (Bilingual- Spanish, English)

Patient Connection Specialist (Bilingual- Spanish, English)

Faith Community Pharmacy • Newport, KY, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $40,000 - $55,000 Annually

Position Title : Patient Connection Specialist (Bilingual- Spanish, English)

Reports to : Program Director (Faith Community Health Network)

Classification : Full-time,

Location : Newport, Kentucky

Position Summary

The Patient Connection Specialist will serve as the welcoming face and voice of the Faith Community Health Network, ensuring that all patientsespecially those whose primary language is Spanishreceive compassionate, accessible care. This role combines patient intake, scheduling, translation, and community outreach to ensure that language and cultural barriers never stand in the way of dignity in healthcare.

Qualifications

Required :

  • Fluent in Spanish and English
  • Strong cultural competence and commitment to equitable, compassionate care
  • Excellent communication and organizational skills
  • Strong computer skills

Preferred :

  • Experience in healthcare, community outreach, social services or customer service
  • Proficiency in EMR systems and general office technology
  • Experience / training in medical translation

    • Core Competencies

  • Collaborative, supportive approach
  • Organized and adaptable in a dynamic clinical environment
  • Mission-driven and service-oriented
  • Strong problem-solving skills

    • Key Responsibilities

  • Greet and register patients, assist with forms, and verify eligibility.
  • Provide Spanish-English translation for clinical visits, administrative tasks, and pharmacy communication.
  • Maintain accurate and confidential patient records in the EMR system.
  • Schedule patient appointments, send reminders, and manage follow-up communication.
  • Conduct outreach to Spanish-speaking patients for missed appointments, labs, and medication follow-up.
  • Conduct social determinant of health screenings with patients and direct to appropriate resources.
  • Assist with community events and health outreach initiatives.
  • Support volunteer coordination and provide cultural insights to enhance patient care.

    • Physical and Work Requirements

  • Ability to stand, walk, and assist patients for extended periods.
  • Must maintain confidentiality and uphold ethical and professional standards.

    • Schedule & Compensation Overview

  • Schedule : Full-time, MondayThursday, 9 : 00 AM4 : 30 PM (with possible Friday expansion)
  • Salary Range : $40,000 to $55,000 annually (based on experience)
  • Benefits : Health, Life, Disability, Retirement, and PTO (3 weeks in Year 1, increasing with tenure)
  • Projected Hire Date : EarlyMid February 2026
  • Clinic Opening : Late March 2026 (Newport Free Clinic)

    • Faith Statement

    Faith Community Health Clinic seeks to reflect Christs compassion through healthcare that honors the dignity and worth of every individual. While no specific faith affiliation is required, the Clinical Nurse Manager should be comfortable working in an environment that integrates faith-based values into healthcare delivery.

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    Specialist Bilingual • Newport, KY, US