Volunteer Intake Specialist / Referral Specialist

Thosps & Saak Inc. is seeking a Volunteer Intake Specialist / Referral Specialist to support our in-office operations. This volunteer will play a key role in assisting clients during the intake process, connecting them to community resources, and helping them access essential benefits and opportunities.

Responsibilities

• Collect and organize required client information and documentation
• Scan and file client records securely in office
• Search local and state databases for available resources
• Compile customized referral lists for each client’s needs
• Initiate and send referrals to community partners
• Assist clients with completing online applications for benefits and housing
• Support clients with resume preparation and job readiness
• Maintain client confidentiality and adhere to trauma-informed practices

Schedule

• 1 day per week, 3 hours to start
• Opportunity to grow to 2 days per week, 3 hours per day
• Must be completed in-office at Thosps & Saak headquarters

Qualifications

• Strong communication, organization, and attention to detail
• Comfortable working directly with clients in a supportive role
• Basic computer skills (email, online forms, scanning, data entry)
• Compassionate, professional, and committed to confidentiality
• Experience in social services, customer service, or administrative work is a plus
• Training provided